Installation problems with Office 04 on Intel Mac

[whited.16]

I recently installed Office 04 on my MacBook Pro using the set-up
assistant on the CD. Unfortunately, I missed the instruction about
removing Office 04 trial before installing.

The program installed, and the first time I launched Word, I got the
error message about the framework library. I got the same message when
I launched Excel. When I tried to lauch Word again to make sure I knew
exactly what the error message said, it did not launch at all. The icon
bounced twice in the dock then disappeared.

I took my computer back to our systems specialist, who used the remove
tool to remove the recent installation and the trial. She also repaired
the permissions. She reinstalled Office 04, but the problem was still
there.

I searched the MS support site and found something related to the error
message, which instructed me to install the 11.2 update, which I did.
Retarted the computer and the problem was still there.

Tried running the remove tool from the CD, but the remove tool screen
that allows you to choose which components to remove did not show
anything.

Booted my new computer in target disk mode and used my older PowerBook
to launch the remove tool from the CD (I didn't not copy the tool to my
hard drive). It identified an installation of Office 2004 (which was
only on the new computer, not the old one), and I removed it.

Restarted the new computer, and the Office 2004 folder was still in the
application folder. Ran the remove tool again, but it does not find any
Office components installed. Manually dragged the folder to the trash
and emptied the trash.

Reinstalled Office by dragging the folder from the CD to my hard drive,
because the set-up assistant exhibits the same behavior as trying to
launch an application.

Used the Autoupdater and found the 11.2.5 update, which I installed.
Restared the computer, tried to launch Word. Same behavior -- icons
bounce once, then disappear.

I'm kind of at my wits' end at this point. What should I try next?

 

[whited.16]

Oops. Forgot to mention that I'm running 10.4.7 on the MacBrook Pro.

 

[riparius]

Hi,

I too have been snagged by this bug but haven't gone down the road as
far as you. Last night I used the set up assistant to migrate my files
from my old mac to my new MacBook and I also didn't see the instruction
regarding the removal of Office test drive. I tried removing it both
with the remove tool and by dragging it into the trash then
re-migrating files from the old mac using the migrate files utility. No
luck. I can open my Office files on the new mac by dragging them over
the word icon in my dock but cannot double click the same file and
launch it that way. I have searched for a fix without success (I found
all kinds of less than helpful tips to prevent this from happening, but
no solution). I will let you know if I find anything.

r

 

[whited.16]

I can open my Office files on the new mac by dragging them over
the word icon in my dock but cannot double click the same file and
launch it that way.

Shoot! I thought maybe you'd given me a viable work-around, but I can't
even open documents that way.

I'd be much obliged for whatever information you turn up. If I find out
something, I'll let you know. Thanks for your response. At least I know
I'm not crazy.

 

[riparius]

I'd be much obliged for whatever information you turn up. If I find out

something, I'll let you know. Thanks for your response. At least I know
I'm not crazy.

Likewise! Hang in.

r

 

[John McGhie [MVP - Word and Word Macintosh]]

As soon as you see a Framework Error in any of the applications, reboot,
repair permissions, and re-install the Microsoft updates.

That should fix it, provided you have not moved pieces of Office from their
original locations. If it doesn't, please let us know.

Framework errors are almost always "incompletely-applied service packs".
Microsoft office is a large core framework and a set of "applications" such
as Word, Excel and PowerPoint, which are each share the core framework.

If bits of the framework do not update properly, you get these errors. The
framework may not update correctly if its file permissions are wrong.

Now: I'm just wondering... As soon as the computer boots up, Microsoft
Office starts a thing named a "Daemon" (a background task). There should be
two: the AutoUpdate Daemon and the Database Daemon.

If these are running, they can't be updated, and that may be the cause of
the problem.

Try this:

1) Quit all (ALL!) Office Applications. Stopped, not just minimised!

2) Go into System Preferences>Accounts>Startup Items and Delete those two
daemons (they will be re-created when any Office application next starts)

3) Now run the updates. Then start an Office application, then reboot.

Just a thought: hope it helps

Likewise! Hang in.

r

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[whited.16]

That should fix it, provided you have not moved pieces of Office from their
original locations. If it doesn't, please let us know.

Now I can't get the updates to install. When I click on the "install
update" from the disk image, it "quits unexpectedly."

 

[John McGhie [MVP - Word and Word Macintosh]]

OK, we need to know exactly what condition the system is in now. Please say
what changes you have made?

I would be tempted to re-name the Microsoft Office User Data folder at this
stage, and see what error you get. Also: I would like to suggest that you
follow the procedure here:
http://word.mvps.org/Mac/DamagedPrefs.html

But really, I'm struggling here: I don't know exactly what has been done.

Sorry...

Now I can't get the updates to install. When I click on the "install
update" from the disk image, it "quits unexpectedly."

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410