Installation - product key issues!

[jenny.tiberio]

I am trying to install Office for Macs 2004 with a startup disc that I
was given by a friend. It has not been installed three times. When
prompted to enter my 25-character product key, I tried both keys that
were given to me. Each time it says, "Please verify the product key
you entered is correct." My friend assures me it is the correct
number. How can I circumvent this step to install and use Office?

 

[John McGhie]

Hi Jenny:

You can't circumvent this step: the product key unlocks the software.

You can use a drag-and-drop install: put the CD in and drag the Microsoft
Office 2004 folder to your application. That will perform a full
installation for you.

However, as soon as you try to start any of the applications, you will be
prompted for the product key. The software is telling you that the key you
are entering is incorrect, There's nothing you can do about that, you need
the correct key.

Go back to the friend and ask them for the product package: the product key
is on the back. Or ring Microsoft and ask them what is wrong with the key:
you may find that you have a key that has been disabled because it has been
pirated. That's very unlikely on the Mac ‹ I think you have an error in the
key string.

The number of "times" you have installed makes no difference, the factor is
the number of "computers". Each licence key allows installation to only one
computer, an unlimited number of times.

Hope this helps

I am trying to install Office for Macs 2004 with a startup disc that I
was given by a friend. It has not been installed three times. When
prompted to enter my 25-character product key, I tried both keys that
were given to me. Each time it says, "Please verify the product key
you entered is correct." My friend assures me it is the correct
number. How can I circumvent this step to install and use Office?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, NT, Australia. S12.22.1918,E136.99.5392
+61 4 1209 1410, mailto:[email protected]

 

[jhbk]

Dear Johnnie, I have the CDROM case and am typing the product keys directly
and have checked to ensure NO typing errors but I am still getting the
message "incorrect product key".
Any suggestion on how to overcome this "error' and the time lost?

James

 

[CyberTaz]

You'd do far better to post your situation as a new issue - giving all
necessary particulars - rather than tacking onto a thread that's been dead
for over a month

 

[Diane]

Dear Johnnie, I have the CDROM case and am typing the product keys directly
and have checked to ensure NO typing errors but I am still getting the
message "incorrect product key".
Any suggestion on how to overcome this "error' and the time lost?

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user7>

Once in a while the Product Key itself is corrupt or invalid even though it
is/was verified as being valid in the Microsoft database by the tech support
person. it's apparently rare but not unheard of.

 

[John McGhie]

Hi "Jimmy":

Minimising my name to 'Johnny' is a sure-fire way to get your matter
shuffled to the bottom of the in-tray

You're going to have to ring Microsoft on this one.

There is a bunch of keys that have been cancelled because they were stolen
and posted on the Internet.

Yours may be one of them. If it is, and you have all the necessary
evidence, Microsoft will be happy to provide you with a replacement key at a
vastly reduced price.

Cheers


On 18/10/07 4:17 AM, in article
(e-mail address removed), "jhbk"

Dear Johnnie, I have the CDROM case and am typing the product keys directly
and have checked to ensure NO typing errors but I am still getting the
message "incorrect product key".
Any suggestion on how to overcome this "error' and the time lost?

James

Hi Jenny:

You can't circumvent this step: the product key unlocks the software.

You can use a drag-and-drop install: put the CD in and drag the Microsoft
Office 2004 folder to your application. That will perform a full
installation for you.

However, as soon as you try to start any of the applications, you will be
prompted for the product key. The software is telling you that the key you
are entering is incorrect, There's nothing you can do about that, you need
the correct key.

Go back to the friend and ask them for the product package: the product key
is on the back. Or ring Microsoft and ask them what is wrong with the key:
you may find that you have a key that has been disabled because it has been
pirated. That's very unlikely on the Mac ‹ I think you have an error in the
key string.

The number of "times" you have installed makes no difference, the factor is
the number of "computers". Each licence key allows installation to only one
computer, an unlimited number of times.

Hope this helps




--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, NT, Australia. S12.22.1918,E136.99.5392
+61 4 1209 1410, mailto:[email protected]

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]