installation

[Marko]

I got my Office software package as part of my purchased software with my Hewlett Packard notebook. When I type the code that is listed to register the product, it says the code is invalid. HP says it is your fault and they refuse to do anything. I write to you and call you and you say it is there problem. Who is right? I have been fighting this battle since last April (2003!). If I don't get an honest reply for once, I'll just switch to Linux since they are growing pretty fast anyway. I also don't like the hoops you make people jump through just to get a question answered.

 

[Milly Staples [MVP - Outlook]]

If you purchased your Office program from the Computer Manufacturer - you
will need to get support from them. Microsoft does not support OEM
packages.

Also, please note that this is a peer-to-peer group, not Microsoft.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Marko asked:

| I got my Office software package as part of my purchased software
| with my Hewlett Packard notebook. When I type the code that is listed
| to register the product, it says the code is invalid. HP says it is
| your fault and they refuse to do anything. I write to you and call
| you and you say it is there problem. Who is right? I have been
| fighting this battle since last April (2003!). If I don't get an
| honest reply for once, I'll just switch to Linux since they are
| growing pretty fast anyway. I also don't like the hoops you make
| people jump through just to get a question answered.

 

[Chris Schatte]

HP should honor your oem version product key code. We have always recieved good response from them on software. I f we did not recieve a satisfactory response from the first person we talked to, we kindly ask for a supervisor
As far a Linux, most companies offer free support for 60 days, Mandrake, Red Hat, Suse, etc... then your on your own or their user groups.