installer errors for office professional 2007 - Error 33

[PAR]

I have found other posts asking for a solution to this issue so I know this
is not a unique issue.

CL View can't display Help
CL View cannot install the necessary files due to Windows Installer error 33.
The process cannot access the file because another process has locked a
portion of the file.

Spell check does not work in any of the applications, help is only available
for excel. Can not access help in access, power point, word, or publisher.
Not sure if there are other

I have tried repair through CD, "change" through add & remove programs, and
diagnose through Access & Word Options Diagnose setup. I also updated Net
Framework.

After running microsoft office diagnostics, when I open an application I get
this message "Office application version does not match" Oh, and when I ran
the diagnositic, it said it needed to connect to the internet for further
information, but could not find an internet connection - but I was connected.

What a mess!

I called Microsoft and opened a case. The first tech advisor, Prakash V,
stopped helping me because he thought it was taking too long for the CD
repair to finish. Said he would call back in 15 minutes, then passed me off
on another tech because he had begun to help another customer. He said that
he checked the call volume and it was low so I would not have to wait on line
- this was not true. Also, the next tech, Satyan, hung up on me because I
said I did not want to uninstall and reinstall the program. I had asked him
to find the install log so he could find out why the first installation
failed.

This does not speak very well of Microsoft and their tech help. Do they do
better when it is not under the 90 day FREE initial install period?

 

[Dawn]

I don't know but I really wish there was an alternative! I can't even get
the free trial to download. They won't provide any help because that is not
offered in the free trial program. It appears me to that they don't give a
crap, want to molest our wallets and there's not a darn thing we can do about
it!

 

[SAIW]

Can you help with the following? Have installed Office 2007 and hav
similar problems with the ‘help’ functions. Outlook hel
now works ok but don't how it resolved itself, but the other suite
come up with these errors. I suspect that the help module is no
initialised properly on first use?

Office 2007 – Fully patched
XP – Fully patched.
Office Diagnostics – No problems Identified.
Office Repair – No problems identified.

Using ‘help’ produces the following messages:

The setup controller has encountered a problem during install. Pleas
review the log files for further information on the error.
Click ok
ClView can’t display help.
CLView cannot install the necessary files due to Windows installe
error 33.
The process cannot access the file because another process has locked
portion of the file.
Click ok
There are no help topics that match your request.

This is a typical log (found in temp):

SetupExe(20080411174900F60).log

PERF: TickCount=6391270 Name=OBootStrapper::Run Description=Begi
function
Operating System version: 5.1.2600 Service Pack 2. Platform ID: 2
Running on a 32-bit operating system.
Command line: C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\SETUP.EX
-Embedding
Parsing command line.
Running SETUPEXE as a COM server.
Using setup controller dll at locatio
[C:\DOCUME~1\Steve\LOCALS~1\Temp\Setup00000f60\OSETUP.DLL].
Verify file signature i
"C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\SETUP.EXE"
Verify file signature i
"C:\DOCUME~1\Steve\LOCALS~1\Temp\Setup00000f60\OSETUP.DLL"
Using setup controller dll a
[C:\DOCUME~1\Steve\LOCALS~1\Temp\Setup00000f60\OSETUP.DLL].
PERF: TickCount=6392071 Name=OBootStrapper::Run Description=Callin
RunSetup
Opening log fil
C:\DOCUME~1\Steve\LOCALS~1\Temp\SetupExe(20080411174900F60).log.
=========================================================================
PERF: TickCount=6392071 Name=RunSetup Description=Begin function
Catalyst execution began: 04/11/2008 17:49:00.
Setup COM Server Session: ConfigureOption.
Error: Multiple ARP entries found for produc
'{90120000-001B-0409-0000-0000000FF1CE}': PROPLUSR PROPLUSR Type
InvalidData.
Showing parent-less message Title: 'Setup Error', Message: 'The setu
controller has encountered a problem during install. Please review th
log files for further information on the error.'
Message returned: 1
Error stopping OSE, error 0x81000001
Catalyst execution finished: 04/11/2008 17:49:03. Return code: 0.
PERF: TickCount=6395496 Name=RunSetup Description=End functio