Installer frozen...won't let me quit!

L

lehatz

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I just installed Office 2008 and was trying to install an update. The installation froze when the screen said "Preparing Office 2008 SP1 Update (12.1.0). I have tried quitting the installer and restarting the computer, but each time i get the message "The window cannot be closed because the installer is busy." What should I do to stop the installation?
 
D

Diane Ross

[email protected] said:
I just installed Office 2008 and was trying to install an update. The
installation froze when the screen said "Preparing Office 2008 SP1 Update
(12.1.0). I have tried quitting the installer and restarting the computer, but
each time i get the message "The window cannot be closed because the installer
is busy." What should I do to stop the installation?
Click to expand...

Did you quit all applications before trying to install? There is a problem
with the SP1 installer after Apple released a security update that broke the
installer. There is probably a hidden window telling you it's trying to quit
all applications.

Dos and Don'ts for a good install
<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>

In case the above link does not work:

<http://tinyurl.com/6cmyyc>
 

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