Installing already downloaded updates

J

Joco

The update icon on the task bar shows updates need installing, when clicking
on the install updates icon, I receive the message "The following updates
were not installed" Office 2003 Service Pack 3 (SP3) & Update for Outlook
Junk Email Filter 2003 (KB942571) and neither appear in add/remove programs.
Checking my automatic update settings shows automaticlly download and install
programs. I am not sure how to proceed, any help would be appreciated.
Thank you
Joco (London)
 
E

Echo S

You should be able to go to Microsoft Update
(http://www.update.microsoft.com) and get the updates you mentioned. I don't
know why they're showing up in your list but not actually being installed,
sorry.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com
 
D

db ´¯`·.. >

go to microsoft.com and
browse around for "customer
support for issues with
updates" and open a service
ticket to submit your problem
for free.

--

db ·´¯`·.¸. said:
<)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>
Click to expand...


..
 
J

Joco

Echo thanks for your reply
For your information I have already tried to download these two updates
again from the Microsoft site, they are shown as outstanding updates, but the
"Review and install updates" screen shows "Download size (total): 0 KB*and
(*Downloaded; ready to install)
Thought you would like to know
Regards Joco (London)

Echo S said:
You should be able to go to Microsoft Update
(http://www.update.microsoft.com) and get the updates you mentioned. I don't
know why they're showing up in your list but not actually being installed,
sorry.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Joco said:
The update icon on the task bar shows updates need installing, when
clicking
on the install updates icon, I receive the message "The following updates
were not installed" Office 2003 Service Pack 3 (SP3) & Update for Outlook
Junk Email Filter 2003 (KB942571) and neither appear in add/remove
programs.
Checking my automatic update settings shows automaticlly download and
install
programs. I am not sure how to proceed, any help would be appreciated.
Thank you
Joco (London)
Click to expand...
Click to expand...
 
E

Echo S

Ah. Well, I don't really know where the downloaded files get downloaded to
before they start installing, but I'd look in my Temp folder and Temporary
Internet Files folder and see if I can find the files and run them manually
by double-clicking them.

I don't suppose rebooting resolves the issue and lets you download them
again?

Here's a whole bunch of info on troubleshooting Windows Updates, but wow!
that's a LOT of stuff to try.
http://support.microsoft.com/default.aspx/kb/906602

Actually, I think I'd start here
http://support.microsoft.com/gp/assistsupport -- click Windows Update and
then move through the wizard to initiate an email support request.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Joco said:
Echo thanks for your reply
For your information I have already tried to download these two updates
again from the Microsoft site, they are shown as outstanding updates, but
the
"Review and install updates" screen shows "Download size (total): 0 KB*and
(*Downloaded; ready to install)
Thought you would like to know
Regards Joco (London)

Echo S said:
You should be able to go to Microsoft Update
(http://www.update.microsoft.com) and get the updates you mentioned. I
don't
know why they're showing up in your list but not actually being
installed,
sorry.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Joco said:
The update icon on the task bar shows updates need installing, when
clicking
on the install updates icon, I receive the message "The following
updates
were not installed" Office 2003 Service Pack 3 (SP3) & Update for
Outlook
Junk Email Filter 2003 (KB942571) and neither appear in add/remove
programs.
Checking my automatic update settings shows automaticlly download and
install
programs. I am not sure how to proceed, any help would be appreciated.
Thank you
Joco (London)
Click to expand...
Click to expand...
Click to expand...
 
J

Joco

Echo thanks for your email.

I eventually resolved the problem by uninstalling office 2003, reinstalling
it. The install updates icon was still there, and I did a custom install,
installing each update seperately, and rebooting after each update. A check
with the Microsoft website shows no further updates to install. Microsoft
Excel Help>about Microsoft Excel now shows SP3

Thanks again
Joco (London)

Echo S said:
Ah. Well, I don't really know where the downloaded files get downloaded to
before they start installing, but I'd look in my Temp folder and Temporary
Internet Files folder and see if I can find the files and run them manually
by double-clicking them.

I don't suppose rebooting resolves the issue and lets you download them
again?

Here's a whole bunch of info on troubleshooting Windows Updates, but wow!
that's a LOT of stuff to try.
http://support.microsoft.com/default.aspx/kb/906602

Actually, I think I'd start here
http://support.microsoft.com/gp/assistsupport -- click Windows Update and
then move through the wizard to initiate an email support request.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Joco said:
Echo thanks for your reply
For your information I have already tried to download these two updates
again from the Microsoft site, they are shown as outstanding updates, but
the
"Review and install updates" screen shows "Download size (total): 0 KB*and
(*Downloaded; ready to install)
Thought you would like to know
Regards Joco (London)

Echo S said:
You should be able to go to Microsoft Update
(http://www.update.microsoft.com) and get the updates you mentioned. I
don't
know why they're showing up in your list but not actually being
installed,
sorry.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

The update icon on the task bar shows updates need installing, when
clicking
on the install updates icon, I receive the message "The following
updates
were not installed" Office 2003 Service Pack 3 (SP3) & Update for
Outlook
Junk Email Filter 2003 (KB942571) and neither appear in add/remove
programs.
Checking my automatic update settings shows automaticlly download and
install
programs. I am not sure how to proceed, any help would be appreciated.
Thank you
Joco (London)
Click to expand...
Click to expand...
Click to expand...
 
J

Joco

Thanks for your message.

I have now resolved the problem, as shown in my reply to Echo

Thanks for the advice
 

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