When opening Word, I get the spinning ball of death and the start up screen.
When I try to start Excel, for example, I get an error and it closes with
the following error message:
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-07-20 21:33:48 -0700
Application Name: Microsoft Excel
Application Version: 11.0.0.040329
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aac4
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x96c1aac4 in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aac4)
# 2 0x96c195d0 in _FOGetNameInternal + 0x000002A4 (ATS + 0x000295d0)
# 3 0x96c0af50 in __eFOGetName + 0x00000284 (ATS + 0x0001af50)
# 4 0x96c0aca4 in _FOGetName + 0x0000005C (ATS + 0x0001aca4)
# 5 0x915b7ca8 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00057ca8)
# 6 0x92999230 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x0000016C
(HIToolbox + 0x001c9230)
# 7 0x929a513c in __Z20BuildFontNamesRecordmsm + 0x00000060 (HIToolbox +
0x001d513c)
# 8 0x929915e0 in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c15e0)
# 9 0x928ee29c in __Z23_CreateStandardFontMenuP8MenuDatatsmPm + 0x00000054
(HIToolbox + 0x0011e29c)
# 10 0x005a10c0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b7c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e518 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4ac in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0af8 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a78 in (MCPZ.stb + 0x00030688)
# 16 0x0201678c in (Microsoft Excel + 0x0000597c)
# 17 0x020121a0 in (Microsoft Excel + 0x00001390)
# 18 0x02011bec in (Microsoft Excel + 0x00000ddc)
# 19 0x02010f94 in (Microsoft Excel + 0x00000184)
# 20 0x02829080 in (Microsoft Excel + 0x00818270)
PPC Thread State:
srr0: 0x96c1aac4 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96c195d0 ctr: 0x900f60c0 mq:0x00000000
r0: 0x00000020 r1: 0xbfffe810 r2: 0x00000041 r3:0x00000015
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x004ce426
r8: 0x00405000 r9: 0xfff28c1f r10: 0x00000001 r11:0x000c9426
r12: 0x003f7044 r13: 0x01761530 r14: 0x0170206c r15:0x00000000
r16: 0x00000000 r17: 0x0174720c r18: 0xbfffeb18 r19:0xbfffeb1c
r20: 0xbfffeb14 r21: 0xbfffea78 r22: 0xbfffea64 r23:0xbfffea68
r24: 0x04eb72dc r25: 0x003f7030 r26: 0x05676c6c r27:0x00000015
r28: 0x003f7030 r29: 0x05676cc0 r30: 0x05676cba r31:0x96c1933c
Thread 1:
# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib + 0x00007018)
# 3 0xc000a950 in ___ape_internal + 0x000090B4 (ApplicationEnhancer +
0x0000a950)
# 4 0xc0001324 in ___ape_agent + 0x0000003C (ApplicationEnhancer +
0x00001324)
# 5 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0080d60 r2: 0x8fe507cc r3:0x000fe000
r4: 0x00000006 r5: 0x00000000 r6: 0x00001000 r7:0x00001d03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00001d03
r24: 0x000fe000 r25: 0x00001000 r26: 0x00001d03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000006 r31:0xc000a818
Thread 2:
# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002d388)
# 4 0x03caa60c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x03ca9ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x03ca9c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x03caa6e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)
PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0101af0 r2: 0xf0101ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0101b30
r8: 0x00000000 r9: 0x0000011c r10: 0x0d65cac6 r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001a r26: 0x00000068 r27:0x03cba4dc
r28: 0xf0101bb0 r29: 0xa00011e0 r30: 0xf0101ba0 r31:0x9000d6f0
Thread 3:
# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld + 0x00016334)
PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x05733cf0 r2: 0x00000000 r3:0x05733d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004803
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8bed2334
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05733dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05733d90 r25: 0x00000040 r26: 0x00004803 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490
Loaded modules:
0: Microsoft Excel (11.0.0.040329 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Excel
1: PowerPlantZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShapeShifter (1.2 Reg=English Loc=0x0000):
/Users/rustyellis/Library/Application
Enhancers/ShapeShifter.ape/Contents/MacOS/ShapeShifter
6: Microsoft Excel (11.0.0.040329 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Excel
7: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
8: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentG
lue
9: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
13: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
16: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
17: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
18: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskA
rbitration
19: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
20: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
21: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
22: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
24: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
25: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
26: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
27: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
28: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
29: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
30: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/AE.framework/Versions/A/AE
31: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
32: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
33: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
34: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
35: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
36: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
37: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
38: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
39: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
40: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
41: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
42: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
43: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
44: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
45: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
46: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/FindByContent.framework/Versions/A/FindByContent
47: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
48: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LaunchServices.framework/Versions/A/LaunchServices
49: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
50: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
51: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
52: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
53: libcups.2.dylib: /usr/lib/libcups.2.dylib
54: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
55: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebS
ervicesCore.framework/Versions/A/WebServicesCore
56: libz.1.dylib: /usr/lib/libz.1.dylib
57: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
58: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
59: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
60: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
61: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
62: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
63: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
64: libbsm.dylib: /usr/lib/libbsm.dylib
65: ApplicationEnhancer:
/Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnha
ncer
Operating System Information
Operating System: Mac OS X 10.3.4 (Build 7H63)
CPU: G4 (7450), Number: 1, Speed: 1066 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1034
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024
Microsoft Application Information:
Error Reporting UUID: DB0DE92A-DAC3-11D8-B8D2-000A95B8D63A
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 7
