Installing SP3, update looking for SBERET.MSI, but PRORET.MSI is on CD

[Larry Daniele]

I'm trying to install the Office SP3 Update on my copy of
Office XP. When the installer runs, it asks for the
Office Small Business Edition CD (with the file
SBERET.MSI). However, I installed Office XP from the
Office XP Pro Upgrade CD (to upgrade my copy of Office
2000). So the Office XP CD that I have has PRORET.MSI,
not SBERET.MSI. Therefore, the update refuses to run. My
original Office 2000 CD won't work either. What can I do?

As a side note, can I add how frustrating it is for
honest customers that have properly licensed the software
to have to go through all this! :-(

 

[Larry Daniele]

After investigating the problem further, this was my error, not the
installer's. I have two laptops, one with SBE and one with PRO, and was using
the wrong CD for the one laptop. Using the correct CD worked fine.