Intalled Entourage SP2 - Now fails to start

[zoeca]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

Hi,

I installed Entourage SP2 and now Entourage fails to start. I get the box that says Entourage quit unexpectedly. Please see some of the details below.

Please let me know what to do.

Date/Time: 2009-07-22 18:35:59.224 -0700
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: BFDD7BCC-F23A-4B14-88D1-CE2ADFED8594

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: __Z17CGColorCreateRGBAffff
Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Expected in: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore

 

[NNicholaou]

Okay, here's the issue and the resolution according to MS escalated tech support:

Issue: update install is looking for a symbol file it can't find.

Fix: completely uninstall Office including all associated library files (ok to put identity files on desktop so they can be restored). Then do a fresh install and go through all updates.

A bit of work, but that fixes it.