Interesting field problem

[David Thielen]

Hi;

We just had a problem with a customer. They somehow did not delete a field,
but they did delete the text displayed so the \fldrslt was nothing. So they
did not see the field and assumed it was gone - but we processed the field as
it was still there.

Even when we said show all formatting - nothing. Any suggestions on how to
handle this?

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Wei Lu [MSFT]]

Hello Dave,

I would like to know this issue more clearly.

What office product you use in the add_in?

What did your add-In do?

Could you provide some detailed repro steps so that we could troubleshoot
what's going on?

Sincerely,

Wei Lu

Microsoft Online Community Support

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[David Thielen]

The AddIn is ours - AutoTag. We use the AUTOTEXTLIST field in our AddIn. One
of our customers deleted the \fldrslt text so the filed displayed nothing and
so was invisible.

The customer thought it was gone. But the field was still there and was
processed.

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Wei Lu [MSFT]]

Hello Dave,

I understand that you are using the AUTOTEXTLIST field.

And after the customer remove the field text, you still could get the field
in your add-in.

This is by design. You could reuse the field in your document. What I would
like to know is that what you wants your customer to do? And what's your
exactly behavior?

Sincerely,

Wei Lu
Microsoft Online Community Support

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[David Thielen]

To be honest I'm not sure what to do. That is why I am asking for advice.

But it is a problem when a AUTOTEXTLIST field is stilll there but it
invisible because it has {\lfdrslt }.

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Wei Lu [MSFT]]

Hello Dave,

It seems that you save the document as a RTF format.

I would like to know what's the problem your add-in get? How about use
Notepad to open the RTF file and add the text manually?

Sincerely,

Wei Lu
Microsoft Online Community Support

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[Wei Lu [MSFT]]

Hi ,

How is everything going? Please feel free to let me know if you need any
assistance.

Sincerely,

Wei Lu
Microsoft Online Community Support

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[David Thielen]

I think there is no "solution" to this. If the user manages to delete the
text in the \fldrslt then the field will be invisible.

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Wei Lu [MSFT]]

Hello Dave,

I would like to know how your customer delete the text. Per my test, I only
could delete it when I use the Notepad to open the document.

Could we do something to protect the document to avoid this kind of
operation?

Sincerely,

Wei Lu
Microsoft Online Community Support

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[Wei Lu [MSFT]]

Hello Dave,

Did you get the information?

Sincerely,

Wei Lu
Microsoft Online Community Support

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[David Thielen]

I have no idea how they deleted it. I was not able to from within Word
either. But they did somehow. This may be a one in a million occurance -
we've never seen it before. So maybe there just is no solution - but it may
never happen again.

--
thanks - dave
david_at_windward_dot_net
http://www.windwardreports.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[Wei Lu [MSFT]]

Hello Dave,

It seems to a weird situation. I will try to report this issue to the
internal team.

Thank you for providing the information to us. If you have any questions,
please feel free to let me know.

Sincerely,

Wei Lu
Microsoft Online Community Support

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