Intermittent problem with attachments and Outlook Web Access

[apagano]

BACKGROUND:
In a work environment employees in the field communicatE by email (Outlook
Web Access) using a laptop (Sprint Aircard). The laptops are running
WindowsXP Professional and MS Office 2003. All the laptops have in excess of
20gB of free hard disk space. About 2 weeks ago several of us began
experiencing an intermittent problem of attachments failing to attach using
OWA. The previous 6 months no one had a single problem with attachments of
any size. All the attachments are MS Word docs of varying sizes (usually
less than 1mB).

WHEN DOES IT OCCUR:
After logging into the company email server using OWA, the user opens a new
mail window and clicks the paper clip to attach. The user clicks the browse
button to find and select an attachment and selects an attachment. The user
then clicks the attach button. At this point the below error message is
generated for everyone. Is this a user issue or an Exchange Server one. Help

ERROR MESSAGE:
Exception
Exception type: System.IO.IOException
Exception message: There is not enough space on the disk.

Call stack

System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
System.IO.FileStream.WriteCore(Byte[] buffer, Int32 offset, Int32 count)
System.Web.HttpRawUploadedContent.TempFile.AddBytes(Byte[] data, Int32
offset, Int32 length)
System.Web.HttpRawUploadedContent.AddBytes(Byte[] data, Int32 offset, Int32
length)
System.Web.HttpRequest.GetEntireRawContent()
System.Web.HttpRequest.GetMultipartContent()
System.Web.HttpRequest.FillInFormCollection()
System.Web.HttpRequest.get_Form()
System.Web.HttpRequest.get_HasForm()
System.Web.UI.Page.GetCollectionBasedOnMethod(Boolean dontReturnNull)
System.Web.UI.Page.DeterminePostBackMode()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)

 

[Diane Poremsky {MVP}]

It sounds like might be .NET doing it:
http://support.microsoft.com/default.aspx/kb/892544
If this is the cause, it would be on the server - speak to the admin about
it.

 

[apagano]

Thanks for taking a look.

KB892544 also refers to the occurrence of a second IO Exception error
message after disk space has been freed (presumably by the server?) which
neither I nor any of the end users of OWA have seen. Repeated attempts to
attach a file which fail always result in the error message I posted. When
the file successfully attaches no error at all.

In the error message I posted does the call stack refer to the end user
system calls or the server? Does the System.IO.IOEXCEPTION refer to the end
user machine or the server?

I've already put in two Problem Tickets with the company tech support
without resolution.

Tony Pagano

It sounds like might be .NET doing it:
http://support.microsoft.com/default.aspx/kb/892544
If this is the cause, it would be on the server - speak to the admin about
it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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