Intermittent save problems

[kopite]

Have noticed an intermittent save problems in Word 2004 SR1 on two new
Power Mac G5 computers with Mac OS X 10.4.1. All the updates from
Microsoft Auto Update have been installed.

When trying to use the save command the following message appears: "A
network or file access error has occured"

Using Save As works fine to create a new file, but the problem to save
an existing document remains.

Any ideas?

 

[kopite]

Thanks John.

Will it require an update from Apple or will it be a fix from
Microsoft?

No antivirus program is currently running on G5 computers with this
problem, no difference.

 

[John McGhie [MVP - Word and Word Macintosh]]

I can't answer that: I am not sure whether they have yet decided whose
fault this one is. I believe each company is still blaming the other

Thanks John.

Will it require an update from Apple or will it be a fix from
Microsoft?

No antivirus program is currently running on G5 computers with this
problem, no difference.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[John McGhie [MVP - Word and Word Macintosh]]

OK, testing has revealed something to check for.

Check that your user home folder is not on the same server as a mounted
server.

If it is, when Word plays up, unmount your home folder. Word will then
complete the save.

It appears that in OS 10.4.2, the server locks a file in the user's home
folder TWICE, once along the home folder path, and again along the mounted
path. When Word tries to Save, the server rejects the write operation
because it reports that the file is locked for edit along the other path.

This will not apply to all users, and is more prevalent if the server is
mounted by SMB or AFB.

Try it...

I can't answer that: I am not sure whether they have yet decided whose
fault this one is. I believe each company is still blaming the other

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[kopite]

The home folder won't solve our problem as the users do not have any
home folders on the server.

Temporary solution is to save the file on the desktop and then move it
to the server when the job is completed. We hope there will be an
update that will solve this little annoying problem though.