Invisible or "missing" Outlook message text on reply or forward using Word as editor

[ewaname]

We seem to have one Outlook 2003 SP2 user that seems to automatically
delete or truncate parts of the message text when replying or
forwarding. There may be a long thread of email replies but only the
part of the most recent post is displayed.

When you do a Select All/Ctr A to highlight the email, then paste it in
notepad, all of the thread is displayed.

When we deselect Word as the email editor, the problem thus goes away.
Word seems to hide or make invisible the text.

I just saw a similar post here from a while ago where the reply text
was missing. But in my case just the history is "gone" or invisible in
actual fact it seems after the most recent response.

This open issue is very similar:
http://support.microsoft.com/default.aspx?scid=kb;en-us;842937
However, Outlook is the client, not a web based email program. Yahoo
is our provider for POP3 in this case though.

Still not sure if this is malware, message formatting or other issue.
Thanks for any insight.

 

[bit eimer]

I recently discovered similar (but not identical) behavior with my Outlook
2002 on XP SP2:

1) I send an HTML email (Word is the editor) with a numbered list of items
(just like I'm using here)

2) The recipient responds with comments inserted after each of the items.

3) When I attempt to forward or respond, items 2) and 4) of this original
list disappear long with inserted comments. Items 1) and 3) appear normal
along with inserted comments. Item 5) appears, but just the label without
my initial text and without anything after it.

Unlike your description, using select all and pasting into Notepad or
Wordpad does not display the full message. My work-around is to cut/paste
from the original and create an entirely new message.

This has happened with two different recipients on two different messages.
Both messages happened to have 5 items in the list. Very strange.

I can't figure out how to report this to MS without paying a "support" fee.
:^(