IP of emails blocked my Spamhaus only through Outlook 2007

[Kburge]

I have tried for several days now to figure out what's going on with emails I
try to send through Outlook 2007 from my third party email address. I
sometimes get this response:

Your message did not reach some or all of the intended recipients.

Subject: email correspondence - Please respond
Sent: 9/16/2007 12:11 AM

The following recipient(s) cannot be reached:

'info@********.nl' on 9/16/2007 12:11 AM
451 http://www.spamhaus.org/query/bl?ip=75.177.184.238

Background:

New computer that's been sending fine through Outlook 2007 for about a
month. No spam is being sent from my computer. This problem just started
to pop up last week. My internet provider is RoadRunner and my web site
email host is Startlogic. The IP address is owned by RR but they say there's
an Outlook 2007 problem. I can send email from Outlook Express, webmail, and
any email from my RR address. I'm only blocked in Outlook 2007 sometimes and
not others. Somtimes the emails go through to someone and then five minutes
later (not restarting anything) emails to the same person are blocked with
the above message.

Startlogic says it's not their problem and RR says it's not theirs. I'm
stumped and hoped this forum might be able to point me in the right
direction.

I hope I've provided enough information for you to help me.

Thank you,
Kim

 

[Diane Poremsky]

did you click the link? then the one saying the ip was on the pbl? then read
the text in red?

since it worked before, I think the problem is the pbl, not authentication
(red text) but verify your authentication is correct.

 

[Kburge]

Hi Diane,

Yes, I've followed the link and read what it says. Hopefully I'm
understanding what you have suggested that I do...

How do I verify my authentication? If you mean that I need to turn on SMTP
Authentication in Outlook, then I can't because RR doesn't use that feature.
RoadRunner actually told me to contact Spamhaus about having the IP address
removed. I'm a residential user without a static IP so according to
Spamhaus's rules, being that I'm not the owner of the IP, I'm not allowed to
ask to have that IP address removed.

I'm stumped as to what I need to do now.

Thank you,
Kim

 

[Diane Poremsky]

are you using RR's mail server or your own? Is all of your mail bouncing or
just some? either you or rr needs to contact them or contact the sites using
spamhaus and tell them to whitelist your IP - that's what I did when the
webhost my employees use blocked my biz IP.

Hi Diane,

Yes, I've followed the link and read what it says. Hopefully I'm
understanding what you have suggested that I do...

How do I verify my authentication? If you mean that I need to turn on
SMTP
Authentication in Outlook, then I can't because RR doesn't use that
feature.
RoadRunner actually told me to contact Spamhaus about having the IP
address
removed. I'm a residential user without a static IP so according to
Spamhaus's rules, being that I'm not the owner of the IP, I'm not allowed
to
ask to have that IP address removed.

I'm stumped as to what I need to do now.

Thank you,
Kim

did you click the link? then the one saying the ip was on the pbl? then
read
the text in red?

since it worked before, I think the problem is the pbl, not
authentication
(red text) but verify your authentication is correct.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

 

[Diane Poremsky]

BTW - you said it works from OE on the same computer system? Is outlook set
up identically?

Hi Diane,

Yes, I've followed the link and read what it says. Hopefully I'm
understanding what you have suggested that I do...

How do I verify my authentication? If you mean that I need to turn on
SMTP
Authentication in Outlook, then I can't because RR doesn't use that
feature.
RoadRunner actually told me to contact Spamhaus about having the IP
address
removed. I'm a residential user without a static IP so according to
Spamhaus's rules, being that I'm not the owner of the IP, I'm not allowed
to
ask to have that IP address removed.

I'm stumped as to what I need to do now.

Thank you,
Kim

did you click the link? then the one saying the ip was on the pbl? then
read
the text in red?

since it worked before, I think the problem is the pbl, not
authentication
(red text) but verify your authentication is correct.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/