Is any tech support included with purchase of Visio Pro 2003?

[API Docs]

My co-workers are insisting that some support is included when one purchases
products from Microsoft (30 days, maybe?). I can't find anything about how
to access it (if, indeed, that's true). Is there any free support available
for users, and if so, who do I call/e-mail, or is it all on a $35/issue basis
right from the start?
Thanks for any info...

p.s. I've RTFMed until I'm blue in the face - the answers to my questions
(2) are not there.

 

[Mark Nelson [MS]]

Product support varies by country, so you will need to go to
http://support.microsoft.com and then pick the product and country to see
what is offered. In the US, Microsoft typically offers free support for
installation issues. Beyond that you may only have free support for a
limited time period (starting when you make the first support call).
Microsoft has just revamped its support web site and is expanding the number
of support options in general. You may find other types of support that are
free, such a e-mail.

 

[API Docs]

Thank you!
I thought I had checked everything, everywhere (including:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;visio2003), but
somehow had missed the page you pointed out.
Can't wait to learn the answers to my 2 questions - then I can go to press
with my diagram!