A
Aaron Rykhus [MSFT]
We've had some reports of PowrePoint 2007 crashing when you exit the
program. By "crash" I mean you receive a message "Microsoft Office
PowerPoint has encountered a problem and needs to close. We are sorry for
the inconvenience."
If you click on the "What data does this error report contain?" link you
see the following:
-------------------------
Error signature
AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035
ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f
fDebug: 0 Offset: 0036e70c
-------------------------
I have been able to reproduce this issue on a Windows XP SP2 machine with
PowerPoint 2007, Business Contact Manager for Outlook 2007, and a HP
Photosmart C7200 printer as the default printer when you start PowerPoint
2007. If you have Business Contact Manager for Outlook 2007 installed,
PowerPoint will load an add-in for that program. If you disable that add-in
or change the default printer to something other than the HP Photosmart
C7200 the problem goes away.
You can see if that add-in is loading in PowerPoint 2007 by clicking on the
Office Button, choosing PowerPoint Options, click Add-ins, you should see
an Active add-in called "Business Contact Manager for Outlook 2007". You
can click on the Go... button with COM Add-ins selected and uncheck
Business Contact Manager for Outlook, and click OK. Restart PowerPoint.
We'll keep investigating this issue but if anyone has any more information,
especially if you have seen this with another printer as the default,
please let me know the model and where you got the driver from.
Aaron Rykhus, MCP, MCDST
Support Engineer
Microsoft Corporation
program. By "crash" I mean you receive a message "Microsoft Office
PowerPoint has encountered a problem and needs to close. We are sorry for
the inconvenience."
If you click on the "What data does this error report contain?" link you
see the following:
-------------------------
Error signature
AppName: powerpnt.exe AppVer: 12.0.4518.1014 AppStamp:45428035
ModName: mso.dll ModVer: 12.0.6017.5000 ModStamp:461db01f
fDebug: 0 Offset: 0036e70c
-------------------------
I have been able to reproduce this issue on a Windows XP SP2 machine with
PowerPoint 2007, Business Contact Manager for Outlook 2007, and a HP
Photosmart C7200 printer as the default printer when you start PowerPoint
2007. If you have Business Contact Manager for Outlook 2007 installed,
PowerPoint will load an add-in for that program. If you disable that add-in
or change the default printer to something other than the HP Photosmart
C7200 the problem goes away.
You can see if that add-in is loading in PowerPoint 2007 by clicking on the
Office Button, choosing PowerPoint Options, click Add-ins, you should see
an Active add-in called "Business Contact Manager for Outlook 2007". You
can click on the Go... button with COM Add-ins selected and uncheck
Business Contact Manager for Outlook, and click OK. Restart PowerPoint.
We'll keep investigating this issue but if anyone has any more information,
especially if you have seen this with another printer as the default,
please let me know the model and where you got the driver from.
Aaron Rykhus, MCP, MCDST
Support Engineer
Microsoft Corporation