Issue with forcing RTF

[Guest]

I had at one time, asked how to go about forcing my custom
forms into RTF. It was suggested I select the checkbox
next to Microsoft Word as e-mail editor on the properties
tab. However, now this is causing an error on my custom
form. 'This form has more than one Message or Notes
control. If more than one control is visible at run time,
only one control works.' I am seeing that it is creating
another message control, thereby making my custom form
inoperable. Any suggestions?

 

[Sue Mosher [MVP-Outlook]]

Where is it adding another control?

 

[Hollis Paul [MVP - Outlook]]

Unfortunately, the terminology concerning this problem is really screwed up.
You really want your form to be sent using the TNEF wrapper. Unfortunately,
this is forced in Outlook by going to the recipient's contact record,
selecting the email address, right-clicking it, and choosing Properties. On
the bottom of the Properties panel, is a check-box that is labeled always
send this form in rtf. It is used by Outlook to force the use of the TNEF
wrapper. Unfortunately, it says rtf. It has been like this for a long
time, even before OL2000. In OL2003, it has been moved to a drop-down list.
But, remember, this is in Outlook. Telling Word to use rtf doesn't really
do any good, because word uses rtf in the message, but doesn't force the use
of the TNEF wrapper.

That is all and good, and I can do that myself, because I have now searched
MS's KB library and have read the two or three really confusing articles
about TNEF, and understand it all, etc. But, says you, I am designing a
form for every Tom, Dick, and Sally in my company to use. Worse, the
managers are even going to use it, and none of them are ever going to search
for TNEF in the MS KB library, none are ever going to read the articles,
much less understand them, and none can even find the properties panel of a
recipient's contact item. How can I set my form so that it will always be
sent using the TNEF wrapper. I will have to say, I don't really know for
sure. But you can try going to the Properties of the form. There is a
place there where you can specify that the message be sent in rtf. I do not
know if this forces the TNEF wrapper to be used. That would imply a
consistency of design by the Outlook team that we have not seen anywhere
else in Outlook. But you should experiment with it.

Hollis