Issues with launching Word200 on WinXP

[Yoav]

Since the July 24th when I installed the latest security
patches and Directx9b I have experienced problems with
launching Word as follows:
1) From the Start/New Office Documents - Word opens with
the template instead of a new document
2) From Outlook 2000 - Word attachments do not open and
result in an error message "system cannot find the
requested file"

I have repaired twice and did a full removal and clean
install twice to no avail! During both the following error
appears: MAPI Repair Tool LoadLibrary: GetLastError=126.

Finally I found an akward workaround based on Microsoft
Knowledge Base Article - 278627. I created a shortcut to
Normal.dot which I open as a hyperlink in IE. While this
is openned everything (Ne wdocs, Outlook attachments) work
just fine.

If this newsgroup is monitored by MS tec support, please
try to rectify this problem. It is really annoying.

Thanks
Yoav

 

[Lisa Penshorn [MSFT]]

Hi Yoav,

Take a look at the following KB article - Q256916 - OFF2000: "Mapi Repair Tool" Error Message When You Install Office
2000
http://support.microsoft.com/?id=256916

This will get you back to a clean install of office. Once you have a clean install of office let me know if you are still having
the problems you are seeing in Word.

Sincerely,

Lisa Penshorn, MCSE
Microsoft Support Professional for Business Applications

--------------------

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From: "Yoav" <[email protected]>
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Subject: Issues with launching Word200 on WinXP
Date: Sat, 2 Aug 2003 00:27:37 -0700
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Since the July 24th when I installed the latest security
patches and Directx9b I have experienced problems with
launching Word as follows:
1) From the Start/New Office Documents - Word opens with
the template instead of a new document
2) From Outlook 2000 - Word attachments do not open and
result in an error message "system cannot find the
requested file"

I have repaired twice and did a full removal and clean
install twice to no avail! During both the following error
appears: MAPI Repair Tool LoadLibrary: GetLastError=126.

Finally I found an akward workaround based on Microsoft
Knowledge Base Article - 278627. I created a shortcut to
Normal.dot which I open as a hyperlink in IE. While this
is openned everything (Ne wdocs, Outlook attachments) work
just fine.

If this newsgroup is monitored by MS tec support, please
try to rectify this problem. It is really annoying.

Thanks
Yoav

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