I've installed Contact Manager. Is it there?

[Tom]

I've just upgraded to Office 2003 and along with Office came the Contact
Manager. I've installed both and have run the CM tutorials. I don't expect a
big fanfare, but I don't see the features described in the tutorials, most of
which is tracking and logging contacts and events involving customers.

How do I know that CM is installed when I look at Outlook? I love
transparantability, but this is extreme.

Thanks

Tom

 

[Sue Mosher [MVP-Outlook]]

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

FYI, there is a separate newsgroup for BCM issues --
microsoft.public.outlook.bcm

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



I've just upgraded to Office 2003 and along with Office came the Contact
Manager. I've installed both and have run the CM tutorials. I don't expect
a
big fanfare, but I don't see the features described in the tutorials, most
of
which is tracking and logging contacts and events involving customers.

How do I know that CM is installed when I look at Outlook? I love
transparantability, but this is extreme.

Thanks

Tom

 

[Tom]

Thanks much, Sue. I didn't see BCM in the navigation bar
on the left, so went to Outlook. Is it obvious and I;m
just not seeing it?

I ran REGEDIT and saw no HKLM entries. All of mine are
HKEY (Classic_Root, Current_User, Local_Machine, Users,
and Current_Config).

Also, can you send me in the right direction to run a
backup of the Registry.

Thanks

Tom

 

[Sue Mosher [MVP-Outlook]]

Did you actually install Business Contact Manager? It's a separate setup
program.

You can backup the registry with the backup program that comes with Windows.
Read about it in Help.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

-----Original Message-----

Did you actually install Business Contact Manager? It's a separate setup
program.

You can backup the registry with the backup program that comes with Windows.
Read about it in Help.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers






.

 

[Tom]

Found the problem. I did a "restore" install from the CD
and no change. So I did an uninstall/reinstall.

It turns out that Outlook asks if you want to use BCM the
first time you open Outlook after a BCM install. I must
have responded "no", probably because I didn't recognize
the BCM terminology and thought I was going to get some
eMarketing.

You may be interested to note, that REGEDIT still doesn't
show the entry you suggested I look for (in your first
note.)

Thanks for taking the time to help me work through this.

Tom