I've replaced an empty ink cartridge. Computer thinks empty

[frustrated127]

I've replaced an empty cyan ink cartridge. The computer message continually
reads that it's empty and will not allowed me to print in color. I've
rebooted, but that's all that I know how to do. Any suggestions?

 

[Suzanne S. Barnhill]

Nothing to do with Word. Contact the printer manufacturer or find a support
forum for your printer model.

 

[grammatim]

Contact your printer manufacturer's tech support -- not a Word
question. It's entirely possible that the replacement cartridge is
defective.

 

[Graham Mayor]

If it is not a duff cartridge, it could simply need re-seating. Take it out
and put it back again.

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Graham Mayor - Word MVP


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