Japanese attachment filename garbled

[Steve Friday]

All,

I send an email as HTML and attach a Japanese named file then the recipient
can receive it and it displays correctly, if however I send as Rich Text the
recipient ends up with the filename garbled. The both sender and recipient
have Windows XP SP2, Outlook 2003 SP2 and the recipient has Windows OS MUI
Japanese, all regional and unicode settings are applied in Regional settings,
the Office 2003 MUI has not yet been applied and I will do this shortly but I
suspect that is not the issue as the HTML version displays ok.

Any help appreciated.

Regards
Steve

 

[Pat Willener]

RTF stores (or at least shows) attachments within the message body; HTML
shows it as a separate field.

Could it be that the encoding of the outgoing RTF message was *not*
Japanese (ISO-2022-JP), and that the Japanese attachment file name got
therefore garbled?

I normally avoid sending any RTF messages since it causes all kinds of
problems.

 

[Steve Friday]

Pat,

Thanks for replying, our findings so far are that if the sender uses HTML
then all is ok, but as soon as the sender uses RTF then it garbles, the
sender does not have any Japanese MUI installed, the receiver does, I will
put the Japanese OS mui on the machine and then try sending again in RTF,
maybe that will put the ISO-2022-JP encoding on the machine.

If you have any other thoughts I would be delighted to hear them.

Regards
Steve

 

[Steve Friday]

Pat,

This issue is now closed, a Japanese colleague found that by going to the
Appearance Tab Advanced options, select the Icon from the drop down list and
change the font to MS UI Gothic and all then displays correctly.

Regards
Steve

 

[Pat Willener]

Steve,

Thanks for the feedback! If sent from an English version OS, then
outgoing messages with any kind of Japanese text should explicitly be
set to Japanese (ISO-2022-JP) encoding. Japanese OS mail clients do that
automatically.

Anyway, glad it's resolved!

Pat

 

[Steve Friday]

All,

We have found the route cause of the issue, I will post it here but I am
waiting for Microsoft to respond and action the open support call I have.

In the mean time does anybody know how to call the refresh of the desktop,
now this is not a normal refresh, what I am after is the one that displays
"Please Wait" in a blue screen with the windows logo top right, you can
reproduce this by switching between Windows XP and Windows Classic and
clicking apply on the appearance tab.

Until Microsoft respond if anybody wants to know the route cause email me
(e-mail address removed) and I will let you know.

Why am I being like this well last night I spent 5 hours on the phone with
MS and they said they will email me to take this further what did I get
NOTHING!

Steve