Japanese ????

[JOHN]

I have outlook 2003

Have Japanese as extra language

When I get Japanese emails its all ????
Date file is pst 2003 type

This is an example

Warm regards,


Subject: Re: ????

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[Pat Willener]

Do I assume correctly that you have the English version of Windows and
Outlook? There are two issues to this
1) The sender *must* specify the Japanese encoding, preferable JIS
(ISO-2022-JP). Otherwise your English email client will not know what
charset to use for the incoming message.
2) You must run Outlook in Unicode mode; see this article for details
http://office.microsoft.com/en-us/ork2003/HA011402611033.aspx

P.S. incoming messages with missing encoding *may* be corrected by
editing the message (Edit | Edit Message), then setting the correct
encoding (Format | Encoding -> Japanese (JIS)). However, this method may
not work if the multibyte characters have already been broken up into
single garbage characters (mojibake).

I have outlook 2003

Have Japanese as extra language

When I get Japanese emails its all ????
Date file is pst 2003 type

This is an example

Warm regards,

<snip>

 

[JOHN]

Is this independent of having Japanese installed in regional and languages
e.g. If I didn't have this installed would it make any difference to outlook
receiving Japanese?


Just trying to troubleshoot

 

[Pat Willener]

That, of course, is a prerequisite to support Japanese text. The two
items I mentioned below are specific requirements for email.