JPG Convert Question

[Greg V]

On an XP Professional SP2 workstation with Office XP Sp3. When ever I try
to insert a picture from file I get a convert image screen asking to convert
the image to bitmap, jpg, etc.

The image is a jgp file and saved on a network drive mapped file share.
When i select jpg on the window powerpoint gives an error and does not allow
the image to be inserted. I realized that jpg's saved to the hard drive do
not have the convert screen open and insert into presentations fine. This
appears to be tied to how the network mapped drive acts in powerpoint. One
note is that once the image is inserted successfully into a presentation and
I try to insert it from the network drive it inserts fine as well.

Also, I tried inserting images in Word with the same errors. Also,
microsoft photo editor the default viewer suggests the file is not found when
double clicking the jpg on the network mapped drive. The image works fine
when its copied off the network drive and placed on the desktop first. The
jpg in this case is 4 folder levels down, all folders have short names and no
spaces or characters other than letters in the folder names.

I've tried duplicating the error on other xp workstations with the
configuration and can't find what's causing this.

 

[Greg V]

I tried the unc path right now as well as updating the network drivers,
disabling the windows firewall on the pc and a few other items.

I did catch this just now as well. We have a graphics person that was using
cmyk color mode settings in adobe illustrator to export tp jpg. The ones
that are cmyk are not working. The ones that are RGB jpg files are fine over
the network. I had the graphics person resave as rgb and the file is fine
over the network. We're currently doing this process on several other files.


A quick way to also tell is that folders with working images show those
images if thumbnails are turned on in explorer or while browsing for images
to insert in powerpoint. Files that are broken show the jpg default icon,
the ones that work show the thumbnail view of the actual image.


I guess this maybe a wider OS type of bug?

 

[Greg V]

Yup... at least I know what the cause is. Now the question is... is there a
fix?

 

[Greg V]

Sure thing, I'll send this over on Monday. I need to go back and resave an
image as the broken cmyk.