Junk Email Protection Not Working

[Randy Vose]

This is driving me nuts. I'm using Entourage 2004.

I changed my Junk Email Protection Setting to "Exclusive" and Entourage is
simply not marking mail as Junk.

This setting should mark and move anything that is not from somebody in my
Address Book or in the Safe Domain List to the Junk E-Mail folder, right?

What's even worse, if I run the "Apply Junk E-Mail Protection" option
against my Junk E-Mail folder, which contains bogus emails, Entourage will
change the status on a bunch of those emails to Not Junk.

I've scoured various sites tonight looking for an answer to no avail. I'm
on OSX 10.3.6 using Entourage 11.1.0.

Any ideas on what I can do to make this work? I love Entourage, but if I
can't get Junk E-Mail working, it's not worth it for me.

Thanks,

Randy

 

[Steve S]

You're not alone. I have the same problem.

 

[mgorte]

i have the identical problem. is there no solution?

 

[amcjames]

I had a similar problem in the past. It was a corrupt preference file,
but unfortunately I can't recall exactly which one. I do know it was an
entourage preference file. I would suggest you quit Entourage and do a
find for any files with entourage in the name. Move any results with
..plist to the desktop, then restart Entourage and see if the problem is
still there. You could also include any general microsoft .plist files,
as well, to make sure you are catching all the possible preference
files. Hope this helps.

 

[Barry Wainwright]

i have the identical problem. is there no solution?

Not yet. It is a problem that MS are aware of and I'm sure they will be
working on it.