Junk Email wont turn off

[Nemokrad]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: Exchange

I have Junk email set to none, yet I am still getting legit emails classified as junk and moved to the junk email folder. I have no rules or MLM set. Any ideas?

 

[Diane Ross]

I have Junk email set to none, yet I am still getting legit emails classified
as junk and moved to the junk email folder. I have no rules or MLM set. Any
ideas?

The JMF never assigns messages from contacts in your Address Book to the
Junk category. When you say legit, are these emails in your Address Book?

 

[Ed Kimball]

The JMF never assigns messages from contacts in your Address Book to the
Junk category. When you say legit, are these emails in your Address Book?

Even so, the poster said that Junk E-mail Protection was set to off. If
that's the case why (other than a rule) would Entourage determine an e-mail
was junk?

 

[Nemokrad]

Yes, thanks Ed. I don't think anyone from my address book is getting junked but i am still getting others. Problem is i don't check my junk email folder often since i don't use it so i get important emailed junked which i don't find until days later.

 

[Troy_Richardson]

I'm having a similar problem. I set Junk Email protection on low and found that everything was going to my Junk Mail folder, so I set protection to none, but still everything is going to my Junk Mail folder - even mail from people in my address book and mail from my Safe Domains list. How can I turn Junk Email protection completely off or better yet get it to work properly?

 

[William Smith [MVP]]

I'm having a similar problem. I set Junk Email protection on low and
found that everything was going to my Junk Mail folder, so I set
protection to none, but still everything is going to my Junk Mail
folder - even mail from people in my address book and mail from my
Safe Domains list. How can I turn Junk Email protection completely
off or better yet get it to work properly?

If you have an answer or comment for the original poster then please
respond within that thread. Otherwise, if you're looking for a solution
to your own problem -- no matter how similar to someone else's -- then
begin your own thread. Similar problems may not have the same solutions.

Check your account online with a web browser before you launch
Entourage. Most E-mail accounts off this service. Are the messages
moving to junk there? If so, then the problem is with your server's spam
filters, not Entourage.

If this doesn't answer your question then begin a new thread with
details of your own problem, include your software versions and what
you've tried already to fix the problem.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Diane Ross]

I'm having a similar problem. I set Junk Email protection on low and found
that everything was going to my Junk Mail folder, so I set protection to none,
but still everything is going to my Junk Mail folder - even mail from people
in my address book and mail from my Safe Domains list. How can I turn Junk
Email protection completely off or better yet get it to work properly?

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

 

[antron]

Hi,

I have a similar issue with Junk Mail. I actually turned JM completely off and the MLM is empty. When I assign manually multiple categories to incoming messages which already went through all the rules and are locally moved, the message itself gets marked as a JM and I need to specifically mark it as not JM. Any thoughts on this as well?

Concerning categories, Entourage also seems to fail recognising categories set by senders using Outlook 2003.

Any help would be appreciated.

 

[Diane Ross]

When I assign manually multiple categories to incoming messages which already
went through all the rules and are locally moved, the message itself gets
marked as a JM and I need to specifically mark it as not JM. Any thoughts on
this as well?

Are you saying that simply adding additional categories to a message marks
them as junk?

Concerning categories, Entourage also seems to fail recognising categories set
by senders using Outlook 2003.

Are these categories from your Address Book that are not being recognized,
or something the sender set on their end?

 

[antron]

:

When I assign manually multiple categories to incoming messages which

already > went through all the rules and are locally moved, the message
itself gets > marked as a JM and I need to specifically mark it as not
JM. Any thoughts on > this as well?





Are you saying that simply adding additional categories to a message marks
them as junk? Yes > > Concerning categories, Entourage also seems to fail
recognising categories set > by senders using Outlook 2003.





Are these categories from your Address Book that are not being recognized,
or something the sender set on their end? Set by sender

 

[antron]

sorry diane, the reply seemed to have went bunkers. so, again:

- yes, simply assigning additional categories turns the message into JM

- the categories are set by the sender

 

[Diane Ross]

- yes, simply assigning additional categories turns the message into JM

- the categories are set by the sender

Entourage really has no way to recognize a category set by the sender. YOU
set categories in YOUR copy of Entourage. Your rules etc. work off YOUR
choices.

Can you take a screenshot showing this process you describe. A movie would
be great.

You can post a screenshot link using a service like ImageShack. ImageShack
is an easy-to-use free media hosting service. It can be used to upload
images. Registration is not required in order to upload files.

ImageShack® - Image Hosting <http://imageshack.us/>

How To Post Screen Shots To Newsgroups

1. On your keyboard, press Command-Shift-4.
2. On your keyboard, press the space bar.
3. Click the window you want. A picture file will appear on the desktop.
4. Go to http://imageshack.us/.
5. Click Browse, then navigate to and select the picture file.
6. Click "host it!".
7. Paste the "Show image to friends" URL in a newsgroup message.

 

[antron]

Entourage really has no way to recognize a category set by the sender.
YOU set categories in YOUR copy of Entourage. Your rules etc. work off
YOUR choices.




Thanks.
So this behaviour differentiates between the Outlook behaviour? In Outlook categories can be assigned to outgoing messages in order for the receiver to categorise to receive the very same categories. It works between Outlook user fine.

Anyway, as for the JM, I'll upload shots soon.