Junk Email

[Colin M. McGroarty]

Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email filtering. The policy was created using the Office 2003 Resource Kit. The policy is being pushed to the clients. As I understand it, the only emails that should go to the Junk Email folder at this point are those that are explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders. These users all have email filtering disabled and have nothing entered into their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[seth]

did you check for any mailbox rules that might be putting messages in that folder?

Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email filtering. The policy was created using the Office 2003 Resource Kit. The policy is being pushed to the clients. As I understand it, the only emails that should go to the Junk Email folder at this point are those that are explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders. These users all have email filtering disabled and have nothing entered into their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[Colin M. McGroarty]

Seth,

This is happening for a large number of user in a new deployment. None of these users have any rules defined.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


did you check for any mailbox rules that might be putting messages in that folder?

 

[seth]

not sure how you deployed office, but the only thing i can think of immediately is found in article 897756
Seth,

This is happening for a large number of user in a new deployment. None of these users have any rules defined.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


did you check for any mailbox rules that might be putting messages in that folder?

 

[Greg DeMaderios]

Colin,

Good luck with this. I have GPO implemented to "No Protection" on the junk
email folders. Junk email STILL went to the junk email folder. I then
installed IMF in the hopes that it would give me more control over the Junk
Email folder. It didn't. I then set the IMF to archive all junk email with
SCL of 9 and installed the IMF Companion to just delete the mail it was
catching. Some still gets delivered to the junk email folder (legitimate
and actual junk email). I'm also running Symantec Mail Security on the
Exchange Server and utilizing it's spam hieuristic filtering. That's doing
a great job of catching lots of spam...however email still gets delivered to
the junk email folder. I've eliminated the Symantec product, the IMF to
attempt to solve the issue (Mail being delivered to the junk email folder)
and none of it has worked with 100% success.

I simply wanted to turn OFF or eliminate the junk email folder altogether,
so that all email that eventually ends up in Outlook 2003, goes into the
inbox and only into the inbox. I wanted all of my filtering to occur on the
server, NOT the client.

If you get to a place where something works for you, please let me know.

Greg DeMaderios
Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email
filtering. The policy was created using the Office 2003 Resource Kit. The
policy is being pushed to the clients. As I understand it, the only emails
that should go to the Junk Email folder at this point are those that are
explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders.
These users all have email filtering disabled and have nothing entered into
their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[Colin M. McGroarty]

Seth,

Thanks for the response. However KB 897756 applies to situations where the
Junk Email setting is not correct on the client. The actual setting does in
fact appear correctly on all workstations. The clients all show no
filtering as selected and the option to change that settings is grayed out
as a result of the policy setting. However, as I've stated, some items are
still being delivered to the Junk Email folder despite the fact that no
entries are on the blocked sender lists and no rules are defined on the
client.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server
(e-mail address removed)
www.McGroarty.org


not sure how you deployed office, but the only thing i can think of
immediately is found in article 897756
Seth,

This is happening for a large number of user in a new deployment. None of
these users have any rules defined.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


did you check for any mailbox rules that might be putting messages in
that folder?

 

[Colin M. McGroarty]

Greg,

I'll keep you posted if I find a solutions to this.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


Colin,

Good luck with this. I have GPO implemented to "No Protection" on the junk
email folders. Junk email STILL went to the junk email folder. I then
installed IMF in the hopes that it would give me more control over the Junk
Email folder. It didn't. I then set the IMF to archive all junk email with
SCL of 9 and installed the IMF Companion to just delete the mail it was
catching. Some still gets delivered to the junk email folder (legitimate
and actual junk email). I'm also running Symantec Mail Security on the
Exchange Server and utilizing it's spam hieuristic filtering. That's doing
a great job of catching lots of spam...however email still gets delivered to
the junk email folder. I've eliminated the Symantec product, the IMF to
attempt to solve the issue (Mail being delivered to the junk email folder)
and none of it has worked with 100% success.

I simply wanted to turn OFF or eliminate the junk email folder altogether,
so that all email that eventually ends up in Outlook 2003, goes into the
inbox and only into the inbox. I wanted all of my filtering to occur on the
server, NOT the client.

If you get to a place where something works for you, please let me know.

Greg DeMaderios
Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email
filtering. The policy was created using the Office 2003 Resource Kit. The
policy is being pushed to the clients. As I understand it, the only emails
that should go to the Junk Email folder at this point are those that are
explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders.
These users all have email filtering disabled and have nothing entered into
their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[seth]

was just a shot in the dark...

i seem to find others having a similar problem with no posted solution

http://groups-beta.google.com/group...utlook+gpo+junk&rnum=6&hl=en#31c260b912181441

you wouldn't happen to have any spam filtering on the server side, would
you? my only thought on that is maybe the spam software *could* be putting
alleged spam in the junk email folder. i knew of a couple products i tested
that actually did that.

if i can get the time, i'll try to setup a test environment here and attempt
to reproduce your problem.

 

[Colin M. McGroarty]

Seth,

I do have some SPAM filtering software but it is not moving anything to the
Junk Email folders. This was one of the first things I checked as I've
encountered that situation before with other clients. I appreciate your
effort.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


was just a shot in the dark...

i seem to find others having a similar problem with no posted solution

http://groups-beta.google.com/group...utlook+gpo+junk&rnum=6&hl=en#31c260b912181441

you wouldn't happen to have any spam filtering on the server side, would
you? my only thought on that is maybe the spam software *could* be putting
alleged spam in the junk email folder. i knew of a couple products i tested
that actually did that.

if i can get the time, i'll try to setup a test environment here and attempt
to reproduce your problem.

 

[Colin M. McGroarty]

I think I'm on to something here...

While the Office policy disables Junk Email filtering on Outlook clients it
does not affect Junk Email filtering in OWA. I suspect that those users who
are having issues with mail appearing in the Junk Email bin have accessed
their mail via OWA where the Junk Email filter is turned on by default. In
order to test this theory I'll need to globally uncheck or disable the Junk
Email filter in OWA. Does anyone have any suggestions on how to do this?

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


Seth,

I do have some SPAM filtering software but it is not moving anything to the
Junk Email folders. This was one of the first things I checked as I've
encountered that situation before with other clients. I appreciate your
effort.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


was just a shot in the dark...

i seem to find others having a similar problem with no posted solution

http://groups-beta.google.com/group...utlook+gpo+junk&rnum=6&hl=en#31c260b912181441

you wouldn't happen to have any spam filtering on the server side, would
you? my only thought on that is maybe the spam software *could* be putting
alleged spam in the junk email folder. i knew of a couple products i tested
that actually did that.

if i can get the time, i'll try to setup a test environment here and attempt
to reproduce your problem.

 

[seth]

now there's a thought
hey, try this out...i haven't used this utility, but it just might be what
you're looking for
not sure if this will fix the junk email problem, but from what i read looks
like you can manage junk mail settings for owa

http://www.msexchange.org/tutorials/Outlook-Web-Access-Web-based-Administration.html

 

[Greg DeMaderios]

In my previous post to you, all of my clients access email using Outlook and
NOT OWA.

Greg

 

[Colin M. McGroarty]

Seth,

This looks like a pretty slick utility. I've installed it and the ability
does exist to disable the Junk Email filter in OWA. Now I just need to
figure out what rights are necessary to enable the option sets as all the
options are currently grayed out. Thanks for your time.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


now there's a thought
hey, try this out...i haven't used this utility, but it just might be what
you're looking for
not sure if this will fix the junk email problem, but from what i read looks
like you can manage junk mail settings for owa

http://www.msexchange.org/tutorials/Outlook-Web-Access-Web-based-Administration.html

 

[Colin M. McGroarty]

Seth,

I've been able to successfully disable the Junk Email filter in OWA on all
necessary server. Hopefully this does the trick. If not, I'll know by
Monday. Thanks again for pointing me toward this utility.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


Seth,

This looks like a pretty slick utility. I've installed it and the ability
does exist to disable the Junk Email filter in OWA. Now I just need to
figure out what rights are necessary to enable the option sets as all the
options are currently grayed out. Thanks for your time.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


now there's a thought
hey, try this out...i haven't used this utility, but it just might be what
you're looking for
not sure if this will fix the junk email problem, but from what i read looks
like you can manage junk mail settings for owa

http://www.msexchange.org/tutorials/Outlook-Web-Access-Web-based-Administration.html

 

[Leythos]

Seth,

This is happening for a large number of user in a new deployment. None of these users have any rules defined.

Kind Regards,

There is an update to add the junk email to Outlook and it's crap. Even
with it disabled on the Outlook 2003 settings it STILL puts items in the
junk mail folder.

I have 7 exchange servers that have AV/Spam/RBL/etc filters, they are
not detecting the mistaken messages as junk/spam, but I can't stop
outlook from doing it either.

Even on E2K or E2003 servers without spam filtering it does it.

If you apply ALL MS Office updates, the Junk Mail filter is
automatically installed and used - I just can't seem to disable it, even
with it's marked as disabled.

 

[Colin M. McGroarty]

Seth,

While the OWA management tool hasn't entirely solved the problem with some
mail being directed to the Junk Email folder it has certainly reduced it
significantly.

If anyone comes across an additional solution I'd still be delighted to hear
it.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


Seth,

I've been able to successfully disable the Junk Email filter in OWA on all
necessary server. Hopefully this does the trick. If not, I'll know by
Monday. Thanks again for pointing me toward this utility.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


Seth,

This looks like a pretty slick utility. I've installed it and the ability
does exist to disable the Junk Email filter in OWA. Now I just need to
figure out what rights are necessary to enable the option sets as all the
options are currently grayed out. Thanks for your time.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


now there's a thought
hey, try this out...i haven't used this utility, but it just might be what
you're looking for
not sure if this will fix the junk email problem, but from what i read looks
like you can manage junk mail settings for owa

http://www.msexchange.org/tutorials/Outlook-Web-Access-Web-based-Administration.html

 

[Alex Zammit]

On ExchangeInbox I just posted a new article which is relevant to this
thread:

Enabling/Disabling the Junk Email Folder
http://www.exchangeinbox.com/articles/007/enablejunk.htm


cheers,

Alexander Zammit
Software Development Consultant
Check out, ExchangeInbox.com the MS Exchange Resource site at
http://www.exchangeinbox.com/


Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email
filtering. The policy was created using the Office 2003 Resource Kit. The
policy is being pushed to the clients. As I understand it, the only emails
that should go to the Junk Email folder at this point are those that are
explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders.
These users all have email filtering disabled and have nothing entered into
their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[Colin M. McGroarty]

Alex,

I appreciate your post. However I'm not sure that it provides a solution.
Both OWA and Outlook have the Junk Email Folders disabled globally for all
users. Yet some mail still finds its way to the Junk Email Folders. Have
you found a solution for this? Thanks in advance.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org


On ExchangeInbox I just posted a new article which is relevant to this
thread:

Enabling/Disabling the Junk Email Folder
http://www.exchangeinbox.com/articles/007/enablejunk.htm


cheers,

Alexander Zammit
Software Development Consultant
Check out, ExchangeInbox.com the MS Exchange Resource site at
http://www.exchangeinbox.com/


Environment: Exchange 2003 Enterprise servers with Outlook 2003 clients.

Configuration: A domain policy exists that specifies no automatic email
filtering. The policy was created using the Office 2003 Resource Kit. The
policy is being pushed to the clients. As I understand it, the only emails
that should go to the Junk Email folder at this point are those that are
explicitly blocked at the client level.

Problem: Users are still having emails show up in their Junk Email folders.
These users all have email filtering disabled and have nothing entered into
their blocked sender lists.

Thanks in advance for any suggestions.

Kind Regards,

 

[Brian Tillman]

Both OWA and Outlook have the Junk Email Folders disabled
globally for all users. Yet some mail still finds its way to the
Junk Email Folders.

Do you have any of the international domains selected in the Junk E-mail
Options? I understand that applies even when the junk mail filter is off.

 

[Colin M. McGroarty]

Brian,

No international domains have been selected. I appreciate the information
though as I'm sure that'll come in handy in the future.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCP+I, NT-CIP
2004 Microsoft MVP, Windows Server - General
www.McGroarty.org

Both OWA and Outlook have the Junk Email Folders disabled
globally for all users. Yet some mail still finds its way to the
Junk Email Folders.

Do you have any of the international domains selected in the Junk E-mail
Options? I understand that applies even when the junk mail filter is off.