Junk Mail won't open (Spinning Beach Ball)

J

Jerrold

I tried opening a junk e-mail (one that I have received before) and all
I got was a spinning beach ball! I had to force quit three times! It is
a piece of mail that I need to categorize to keep as Entourage still
thinks it is junk mail. Can anyone help?
 
M

Mickey Stevens

Try disabling the Preview Pane (View > Preview Pane) before selecting the
message. That should allow you to select the message without Entourage
trying to render it, which is evidently what is causing the crash.
 
J

Jerrold

Nope, same thing....I tried to open it and a spinning beach ball
appeared............
 

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