Start by following this procedure carefully:
When you installed Word 2008, it imported some settings from Word 2004, and
I wish it hadn't, because that's what is causing this problem.
Please:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/My
Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.
Hope this helps
All the other office programs work, but Word will not open successfully. It
says it encountered a problem and needs to close. What should I do?
--
Don't wait for your answer, click here:
http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:
[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
