KB 940791 and persistent loss of mouse functionality

[Josh]

The behavior described in KB 940791 is happening on my system, but the "fix"
only works for a few minutes. I am running Windows 7, upgraded from Vista.
I am using Office Ultimate 2007. When I close all office applications and
delete the regkey per the KB, Word (and Outlook using Word as the editor)
function fine. But within a few minutes, the regkey has been re-written and
my mouse stops working.

This is unacceptable. "Fixes" should not require users to open and edit the
registry. They should be packages that self-install, downloadable via WU,
and they should actually fix the problem for more than 5 minutes. Loss of
funtionality as grave as using a MOUSE in a windows program should be a Sev1
bug for the Office team.

1) Is there something that I can do that will give me more than 5 minutes of
proper functionality?
2) Is MSFT going to put out a fix for their problem that was created by
another fix? It seems the issue is well-documented and over 4 years old, and
affects several platforms.

Thank you,
Josh Rice


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[Terry Farrell]

Something must be blocking or restoring your registry which is the problem.
Do you have some over-active system protection installed that is blocking
registry changes.