KB908002 issues are hurting us bad.

[David Thielen]

The required KB908002 hotfix has 3 programs to run, one is a .exe
program. Many of our customers have security settings that allow
running .msi programs but not .exe programs. On Vista this is killer.

1) What is required to get Microsoft to make the 907417 one a msi.
Microsoft implemented strict security in Vista, Microsoft needs to
have their hotfixes follow their own rules. Not to sound harsh but
this is ridiculous that Microsoft has not fixed this yet.

2) Update all 3 hotfixes (see
http://www.windwardreports.com/office_hotfix.htm) to run correctly on
Vista (32, 64, & IA-64). All 3 of these think they need to run on
Vista 64-bit even if they don't need to - major problem. And the
office group should support Office running well on Vista.

3) Update the KB908002 bootstrapper to use the updated hotfixes.

4) Give us what we should look for (Vista 32, 64, & IA-64) to see if
the hotfixes need to run - so we can avoid even trying them if they
are unneeded.

I want to reiterate - this is hurting us very very badly. And if it's
not hurting other AddIn ISVs that use .NET, it will be very soon.

thanks - dave

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[\Ji Zhou [MSFT]\]

Hello Dave,

I am very sorry for the inconvenience taken by the hotfix KB908002 in your
side.

I can see that it is a problem when the user's computer policy rules .exe
cannot be executed under his account. But in my opinion, there should be
some reasons why the product team choose the Self-Extracting Cabinet(.exe)
to deliver the kb907417 hotfix. I will be active to help on contacting the
product team to see if they can release a msi version in future. At the
same time, I would like to suggest also to consult the IT Professional
Support
Team(http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=718&SiteID=1
7) to see if there is any exception that can be made to let the limited
user run the Self-Extracting Cabinet file.

And as to your second concern, I have set up a Vista 32 environment with
Office 2003 installed and have a quick test. All of the three hotfixs,
extensibilityMSM.msi, lockbackRegKey.msi and
office2003-kb907417sfxcab-ENU.exe can be installed correctly. It does not
require the Vista 64. Am I missing something important to reproduce the
issue?


Best regards,
Ji Zhou ([email protected], remove 'online.')
Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

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[David Thielen]

On item 2 - please look at
http://www.eggheadcafe.com/software/aspnet/31989076/installing-office-hotfixe.aspx

thanks - dave

Hello Dave,

I am very sorry for the inconvenience taken by the hotfix KB908002 in your
side.

I can see that it is a problem when the user's computer policy rules .exe
cannot be executed under his account. But in my opinion, there should be
some reasons why the product team choose the Self-Extracting Cabinet(.exe)
to deliver the kb907417 hotfix. I will be active to help on contacting the
product team to see if they can release a msi version in future. At the
same time, I would like to suggest also to consult the IT Professional
Support
Team(http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=718&SiteID=1
7) to see if there is any exception that can be made to let the limited
user run the Self-Extracting Cabinet file.

And as to your second concern, I have set up a Vista 32 environment with
Office 2003 installed and have a quick test. All of the three hotfixs,
extensibilityMSM.msi, lockbackRegKey.msi and
office2003-kb907417sfxcab-ENU.exe can be installed correctly. It does not
require the Vista 64. Am I missing something important to reproduce the
issue?


Best regards,
Ji Zhou ([email protected], remove 'online.')
Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: The MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 1 business day is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at
http://support.microsoft.com/select/default.aspx?target=assistance&ln=en-us.
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

 

[David Thielen]

Any further info on this?

thanks - dave

On item 2 - please look at
http://www.eggheadcafe.com/software/aspnet/31989076/installing-office-hotfixe.aspx

thanks - dave





david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm

david@[email protected]
Windward Reports -- http://www.WindwardReports.com
me -- http://dave.thielen.com

Cubicle Wars - http://www.windwardreports.com/film.htm