D
Denners
If, using mandatory profiles on XP SP2 and users don't have administrative
rights to the PC, Outlook crashes when you open any email and then try to
close it. If you open any other Office application ie; Word/Excel/Access etc
prior to this and try opening an email again, functionality to close emails
is restored.
What we discovered was when you open Word/Excel/Access etc you are prompted
for your username and organisation name, then you are prompted to sign up to
Microsoft update. You don't receive the sign up to windows update box when
you open outlook therefore this appears to cause the crash.
If you look under "HKEY_CURRENT_USER\Software\Microsoft\Office\", there are
2 keys to check, these are a key called "common" at the root of office and
another in "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\" also called
"common"
These keys contain the answers to the questions - ie; your organisation
name, whether you want to sign up to microsoft update etc. What we did to
work around the problem was to delete the two common keys, open word, answer
the questions, close word and export the contents of the two keys to a .reg
file.
Then we opened regedit and loaded the mandatory profile into regedit and
merged in the reg file we had just created. After doing this, non-admin
users can now use outlook without it crashing.
rights to the PC, Outlook crashes when you open any email and then try to
close it. If you open any other Office application ie; Word/Excel/Access etc
prior to this and try opening an email again, functionality to close emails
is restored.
What we discovered was when you open Word/Excel/Access etc you are prompted
for your username and organisation name, then you are prompted to sign up to
Microsoft update. You don't receive the sign up to windows update box when
you open outlook therefore this appears to cause the crash.
If you look under "HKEY_CURRENT_USER\Software\Microsoft\Office\", there are
2 keys to check, these are a key called "common" at the root of office and
another in "HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\" also called
"common"
These keys contain the answers to the questions - ie; your organisation
name, whether you want to sign up to microsoft update etc. What we did to
work around the problem was to delete the two common keys, open word, answer
the questions, close word and export the contents of the two keys to a .reg
file.
Then we opened regedit and loaded the mandatory profile into regedit and
merged in the reg file we had just created. After doing this, non-admin
users can now use outlook without it crashing.