KERN_PROTECTION_FAILURE

A

aRKay

I could use some help. My DSL provider SBC says it is not there problem
and Apple's Mail program works. I cannot get Entourage X to load and
stay loaded if the network is connected. The following is the short
form of the Apple OSX Crash Report:

-------------------
Date/Time: 2004-06-14 08:45:36 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 410
Thread: 5

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
-------------------

Rebuilding the database (even advanced) does not help. The application
is failing bad. Thanks to a comment on this newsgroup I can at least get
to my old mail files by disabling the network and starting Entourage
with the shift key depressed.

I am open to any suggestions to get it working again. BTW, the OSX Mail
application works and so does this MT-NewWatcher program.

There is something really strange going on as part of the Entourage X
starting sequence when it looks or tries to detects the a network.

Help!!!!!!
 
C

Chris Ridd

I could use some help. My DSL provider SBC says it is not there problem
and Apple's Mail program works. I cannot get Entourage X to load and
stay loaded if the network is connected. The following is the short
form of the Apple OSX Crash Report:

-------------------
Date/Time: 2004-06-14 08:45:36 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 410
Thread: 5

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
-------------------

Rebuilding the database (even advanced) does not help. The application
is failing bad. Thanks to a comment on this newsgroup I can at least get
to my old mail files by disabling the network and starting Entourage
with the shift key depressed.

I am open to any suggestions to get it working again. BTW, the OSX Mail
application works and so does this MT-NewWatcher program.

There is something really strange going on as part of the Entourage X
starting sequence when it looks or tries to detects the a network.

Help!!!!!!

The short crash report is not very useful, all it says is that the kernel
caught Entourage trying to access memory that didn't belong to it, and by
default this will kill a program.

You really need to send the full crash report, which includes stack traces
and register dumps, as that describes *where* in Entourage this is
happening.

Cheers,

Chris
 
A

aRKay

Chris Ridd said:
The short crash report is not very useful, all it says is that the kernel
caught Entourage trying to access memory that didn't belong to it, and by
default this will kill a program.

You really need to send the full crash report, which includes stack traces
and register dumps, as that describes *where* in Entourage this is
happening.

Cheers,

Chris

Chris,

Here tis... the long version, It just crashed again. Very easy to repeat
the failure.

Date/Time: 2004-06-14 09:05:35 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 439
Thread: 4

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x007249c8 0x405000 + 0x31f9c8
6 PowerPlantZ 0x0113b35c 0x10e9da0 + 0x515bc
7 PowerPlantZ 0x0113b174 0x10e9da0 + 0x513d4
8 PowerPlantZ 0x01136e90 0x10e9da0 + 0x4d0f0
9 Microsoft Entourage 0x0048620c 0x405000 + 0x8120c
10 PowerPlantZ 0x01136c78 0x10e9da0 + 0x4ced8
11 Microsoft Entourage 0x004831cc 0x405000 + 0x7e1cc

Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x90295fec SetThreadState + 0xc0
5 ...ple.CoreServices.CarbonCore 0x902d169c SetThreadStateEndCritical
+ 0x90
6 PowerPlantZ 0x01175cd8 0x10e9da0 + 0x8bf38
7 PowerPlantZ 0x011748d4 0x10e9da0 + 0x8ab34
8 PowerPlantZ 0x011747f8 0x10e9da0 + 0x8aa58
9 PowerPlantZ 0x01174b6c 0x10e9da0 + 0x8adcc
10 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
11 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
12 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
13 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90018be8
semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aa7b4 TSWaitOnSemaphoreCommon +
0xb0
3 ...ple.CoreServices.CarbonCore 0x902aa638 AsyncFileThread(void*) +
0x38
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191790 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90195f1c CFRunLoopRunSpecific +
0x148
4 com.apple.audio.CoreAudio 0x90732f80
HALRunLoop::OwnThread(void*) + 0x104
5 com.apple.audio.CoreAudio 0x907391e0
CAPThread::Entry(CAPThread*) + 0x30
6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 4 Crashed:
0 Microsoft Entourage 0x0055fdf8 0x405000 + 0x15adf8
1 Microsoft Entourage 0x005612f4 0x405000 + 0x15c2f4
2 Microsoft Entourage 0x00560fb0 0x405000 + 0x15bfb0
3 Microsoft Entourage 0x00547448 0x405000 + 0x142448
4 Microsoft Entourage 0x0068e3ac 0x405000 + 0x2893ac
5 Microsoft Entourage 0x0068c888 0x405000 + 0x287888
6 Microsoft Entourage 0x0068b628 0x405000 + 0x286628
7 Microsoft Entourage 0x00689a68 0x405000 + 0x284a68
8 Microsoft Entourage 0x0049b70c 0x405000 + 0x9670c
9 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
10 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
11 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
12 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x9001a4ac syscall + 0xc
1 ...ple.CoreServices.OSServices 0x906200cc BSD_waitevent + 0x2c
2 ...ple.CoreServices.OSServices 0x9061cac0 CarbonSelectThreadFunc +
0xb0
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90627300 CarbonOperationThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 7:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90633140 CarbonInetOperThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x0055fdf8 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24000244 xer: 0x20000004 lr: 0x0055fdf0 ctr: 0x00000009
r0: 0x0055fdf0 r1: 0xf0284540 r2: 0x016fb000 r3: 0x00000000
r4: 0x00758983 r5: 0x00000002 r6: 0x05eeaf10 r7: 0x00000004
r8: 0x00000032 r9: 0x00000002 r10: 0x00000003 r11: 0x00000a9c
r12: 0x000cb788 r13: 0x00000001 r14: 0x00000000 r15: 0x05eea318
r16: 0x04a81b24 r17: 0x05bcada8 r18: 0x05eeb4e2 r19: 0x00000000
r20: 0x05eeb4da r21: 0x05eeb4e0 r22: 0x05eeb4e8 r23: 0x05eebdd6
r24: 0x05eeb4d2 r25: 0x0075896c r26: 0x05eeaebe r27: 0x00758980
r28: 0x0075897c r29: 0x000e5d70 r30: 0xf0284648 r31: 0x05eeb75e

Binary Images Description:
0x1000 - 0x9fff Microsoft Entourge /Applications/Microsoft
Office X/Microsoft Entourge
0xae000 - 0xaf659 MS COM Lib (Car) PEF binary: MS COM Lib (Car)
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary:
Apple;Carbon;Multimedia
0x2ec1f0 - 0x2edf7b Apple;Carbon;Networking PEF binary:
Apple;Carbon;Networking
0x311400 - 0x3114b2 CFMPriv_CoreFoundation PEF binary:
CFMPriv_CoreFoundation
0x3116a0 - 0x311755 CFMPriv_DVComponentGlue PEF binary:
CFMPriv_DVComponentGlue
0x3119c0 - 0x311a63 CFMPriv_QuickTime PEF binary:
CFMPriv_QuickTime
0x311ad0 - 0x311b47 CFMPriv_System PEF binary: CFMPriv_System
0x311dc0 - 0x311e90 CFMPriv_CarbonSound PEF binary:
CFMPriv_CarbonSound
0x311f10 - 0x311fe3 CFMPriv_CommonPanels PEF binary:
CFMPriv_CommonPanels
0x3120c0 - 0x31217b CFMPriv_Help PEF binary: CFMPriv_Help
0x312180 - 0x31224a CFMPriv_HIToolbox PEF binary:
CFMPriv_HIToolbox
0x3122d0 - 0x3123a6 CFMPriv_HTMLRendering PEF binary:
CFMPriv_HTMLRendering
0x312420 - 0x3124f3 CFMPriv_ImageCapture PEF binary:
CFMPriv_ImageCapture
0x312580 - 0x312665 CFMPriv_NavigationServices PEF binary:
CFMPriv_NavigationServices
0x3126e0 - 0x3127b6 CFMPriv_OpenScriptingMacBLib PEF binary:
CFMPriv_OpenScriptingMacBLib
0x312890 - 0x31294e CFMPriv_Print PEF binary: CFMPriv_Print
0x312970 - 0x312a3d CFMPriv_SecurityHI PEF binary:
CFMPriv_SecurityHI
0x312ac0 - 0x312ba2 CFMPriv_SpeechRecognition PEF binary:
CFMPriv_SpeechRecognition
0x312c20 - 0x312cf3 CFMPriv_CarbonCore PEF binary:
CFMPriv_CarbonCore
0x312d70 - 0x312e43 CFMPriv_OSServices PEF binary:
CFMPriv_OSServices
0x312f20 - 0x312fe2 CFMPriv_AE PEF binary: CFMPriv_AE
0x312ff0 - 0x3130b5 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x313130 - 0x313207 CFMPriv_ColorSync PEF binary:
CFMPriv_ColorSync
0x313290 - 0x313373 CFMPriv_FindByContent PEF binary:
CFMPriv_FindByContent
0x3133f0 - 0x3134ca CFMPriv_HIServices PEF binary:
CFMPriv_HIServices
0x313540 - 0x313620 CFMPriv_LangAnalysis PEF binary:
CFMPriv_LangAnalysis
0x3136b0 - 0x313796 CFMPriv_LaunchServices PEF binary:
CFMPriv_LaunchServices
0x313870 - 0x313947 CFMPriv_PrintCore PEF binary:
CFMPriv_PrintCore
0x313950 - 0x313a12 CFMPriv_QD PEF binary: CFMPriv_QD
0x313b10 - 0x313bf9 CFMPriv_SpeechSynthesis PEF binary:
CFMPriv_SpeechSynthesis
0x405000 - 0x7ec283 Microsoft Entourage PEF binary: Microsoft
Entourage
0x1008000 - 0x10204c2 Mcp Favorites Lib (Carbon) PEF binary: Mcp
Favorites Lib (Carbon)
0x10204d0 - 0x1045606 Mcp Prefs Lib (Carbon) PEF binary: Mcp Prefs
Lib (Carbon)
0x1045610 - 0x10e9d9a Mcp Internet Lib (Carbon)pwpc PEF binary: Mcp
Internet Lib (Carbon)pwpc
0x10e9da0 - 0x11c5925 PowerPlantZ PEF binary: PowerPlantZ
0x11c5930 - 0x11c89ce MCP RuntimeZ.DLL PEF binary: MCP RuntimeZ.DLL
0x11c89d0 - 0x12fa14b MCPZ.stb PEF binary: MCPZ.stb
0x1338000 - 0x15eba1a Microsoft Framework UI PEF binary: Microsoft
Framework UI
0x15eba20 - 0x16f2340 Microsoft Framework DB PEF binary: Microsoft
Framework DB
0x48ff000 - 0x4901fff com.apple.textencoding.unicode 1.6.4
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
0x495c000 - 0x4962fff com.microsoft.shmem.bundle 10.1.5
/Applications/Microsoft Office X/Office/ShMem.bundle/Contents/MacOS/ShMem
0x4b16880 - 0x4b349d7 Microsoft C++ Library v2 (Car) PEF binary:
Microsoft C++ Library v2 (Car)
0x4b349e0 - 0x4b353b1 MS Memory Library (Car) PEF binary: MS Memory
Library (Car)
0x4b679d0 - 0x4b7483d MS Variant Lib (Car) PEF binary: MS Variant
Lib (Car)
0x4b74840 - 0x4b9c207 MS Preferences Library Car PEF binary: MS
Preferences Library Car
0x4bb60a0 - 0x4c57081 MS Internet Library (Car)pwpc PEF binary: MS
Internet Library (Car)pwpc
0x4c628f0 - 0x4c65c81 MS ActiveX Lib (Car) PEF binary: MS ActiveX
Lib (Car)
0x4c65c90 - 0x4c7fba1 MS Container Lib (Car) PEF binary: MS Container
Lib (Car)
0x4c7fbb0 - 0x4c930c0 StdUrlMoniker (Car) PEF binary: StdUrlMoniker
(Car)
0x58fc000 - 0x58fcfff com.apple.aoa.halplugin 2.2.4 (2.2.4b1)
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlug
in.bundle/Contents/MacOS/AOAHALPlugin
0x5a21000 - 0x5a354d7 English SpellingHx PEF binary: English
SpellingHx
0x5c0c000 - 0x5c46fff com.apple.audio.SoundManager.Components 3.8
/System/Library/Components/SoundManagerComponents.component/Contents/MacO
S/SoundManagerComponents
0x5cb0000 - 0x5cecfff com.apple.iSightAudio 6.5.1
/Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
0x780c0000 - 0x780c9fff libz.1.1.3.dylib /usr/lib/libz.1.1.3.dylib
0x8be90000 - 0x8be91fff DVComponentGlue
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVCompone
ntGlue
0x8c390000 - 0x8c3d1fff com.apple.QuickTimeFirewireDV.component 6.5.1
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/Qu
ickTimeFirewireDV
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.4 (299.31)
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFounda
tion
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.4
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/C
arbonCore.framework/Versions/A/CarbonCore
0x90570000 - 0x905defff com.apple.framework.IOKit 1.3.2 (???)
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/O
SServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???)
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907c7000 - 0x907dafff com.apple.speech.synthesis.framework 3.2
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.3
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/Di
skArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Appli
cationServices
0x90830000 - 0x9089ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.2
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/
A/DesktopServicesPriv
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/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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/System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonS
ound.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x91396fff com.apple.print.framework.PrintCore 3.3
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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0x916ec000 - 0x91755fff com.apple.htmlrendering 1.1.2
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRen
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0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechR
ecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScr
ipting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.0
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pture.framework/Versions/A/ImageCapture
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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.fr
amework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonP
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0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.f
ramework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Securit
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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigat
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/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x91ebd000 - 0x91ebdfff com.apple.Carbon 10.3 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/FindByContent.framework/Versions/A/FindByContent
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/System/Library/Frameworks/Security.framework/Versions/A/Security
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/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/LaunchServices.framework/Versions/A/LaunchServices
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/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/C
FNetwork.framework/Versions/A/CFNetwork
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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolb
ox.framework/Versions/A/HIToolbox
0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.1 (0.0.1d1)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/HIServices.framework/Versions/A/HIServices
0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.20 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
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0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
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/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/W
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earchKit.framework/Versions/A/SearchKit
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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.fra
mework/Versions/A/Ink
0x94c57000 - 0x94d10fff com.apple.QD 3.4.64 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/QD.framework/Versions/A/QD
0x9627d000 - 0x9633bfff ColorSync
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/ColorSync.framework/Versions/A/ColorSync
0x96407000 - 0x9643ffff com.apple.AE 1.3.2
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/AE.framework/Versions/A/AE
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib
/usr/lib/libcrypto.0.9.7.dylib
0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96bf0000 - 0x96c7ffff ATS
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/ATS.framework/Versions/A/ATS
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib
 
W

Walt Basil

Thread 0:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x007249c8 0x405000 + 0x31f9c8
6 PowerPlantZ 0x0113b35c 0x10e9da0 + 0x515bc
7 PowerPlantZ 0x0113b174 0x10e9da0 + 0x513d4
8 PowerPlantZ 0x01136e90 0x10e9da0 + 0x4d0f0
9 Microsoft Entourage 0x0048620c 0x405000 + 0x8120c
10 PowerPlantZ 0x01136c78 0x10e9da0 + 0x4ced8
11 Microsoft Entourage 0x004831cc 0x405000 + 0x7e1cc

Thread 1:

I know nothing about crash reports really, but I'd be interested in what
PowerPlantZ comes from. PowerPoint perhaps? If not I'd be curious about that
one.
--
Walt Basil
www.basilweb.net

My Office site:
<http://www.basilweb.net/macoffice/office.html>

You can email me at (firstname)AT(lastname)web.net
 
A

aRKay

aRKay said:
I could use some help. My DSL provider SBC says it is not there problem
and Apple's Mail program works. I cannot get Entourage X to load and
stay loaded if the network is connected. The following is the short
form of the Apple OSX Crash Report:

-------------------
Date/Time: 2004-06-14 08:45:36 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 410
Thread: 5

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
-------------------

Rebuilding the database (even advanced) does not help. The application
is failing bad. Thanks to a comment on this newsgroup I can at least get
to my old mail files by disabling the network and starting Entourage
with the shift key depressed.

I am open to any suggestions to get it working again. BTW, the OSX Mail
application works and so does this MT-NewWatcher program.

There is something really strange going on as part of the Entourage X
starting sequence when it looks or tries to detects the a network.

Help!!!!!!

I trashed the MS Entourage preference files and it still crashes big
time. Any other suggestions?
 
C

Chris Ridd

I know nothing about crash reports really, but I'd be interested in what
PowerPlantZ comes from. PowerPoint perhaps? If not I'd be curious about that

No, it refers to the PowerPlant framework that Metrowerks include with their
Codewarrior tools. Clearly, MS are using it in Entourage.

Cheers,

Chris
 
A

aRKay

Thanks to suggestions from Dave Cartright the nasty failure may be fixed.

I searched the FAQ and found:

----------------
http://www.entourage.mvps.org/troubleshoot/crashes.html

Check for a bad message: A malformed spam message was sent to many
people causing the Junk Mail Filter in Entourage X to fail. This is
fixed in Entourage 2004 The cause of this is a missing bracket within
the header information. The JMF cannot parse the information and fails.
Microsoft is aware of this situation.Turning off the JMF after you have
a crash situation, Re-downloading the mail, deleting the bad message,
and then re-enabling the filter is the easiest workaround. This is fixed
in Entourage 2004
----------------
I used your earlier tip to disable the network connection and depress
the shift key before starting Entourage X. I turned OFF the junk mail
filter closed the application and restarted the DSX connection. Just
like the FAQ said Entourage X opened and I had some spam mail. Deleted
them and it is still running.

This is really a nasty failure mode and there has to be a better way to
let users know what has happened.

Thanks to all for putting up with my help requests

Entourage lives (again)!
 

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