D
Dayo Mitchell
Word 2001, OS 9.2.2
Problem, Process, and Solution, just FYI for the archives....
Endnote caused a glitch with Keyboard Shortcuts that I don't feel I've seen
documented anywhere.
(long explanation)
I've installed Office 2001 four times (over a year, since I bought it), and
every single time my Tools | Customize | Keyboard menu has eventually
decided to go crazy. It won't let me enter keyboard shortcuts, so I exit
out. Then Tools | Customize won't register anything, won't let me click
Okay to exit, until I have switched to another program and back to Word.
Tools | Customize works fine so long as I avoid the Keyboard menu.
I've done a remove and reinstall every time since the first. The problem
doesn't always show up right away, and not always to the same degree. In
previous incarnations, I did try renaming Normal and the Word Settings File,
with no result.
Now, on the third install, I forgot to install the Value Pack, and the
problem appeared directly after I had installed some things from the Value
Pack without rebooting with extensions off. So I thought I had found the
cause, since I'm generally too lazy to reboot when I install stuff. Did a
remove and reinstalled 2001, stuff from Value Pack, Office Manager, and the
Combined Updater, all with extensions off. All behaved properly.
A few weeks later, the problem has returned! Luckily I have already entered
the most important keyboard shortcuts, but I can't create any more. Does
anyone have any idea what might cause this? Could my bargain academic
version be faulty? Might some other program be causing a conflict?
(pause)
So, in experimenting before I bothered other people with this, I decided to
see if I could add commands in my shiny new Global template, just in case
that made a difference. While in the Word Startup folder, I noticed the
Endnote Cite While You Write add-ins, which I had just installed recently.
Said, hmmm, maybe they are causing a problem.
Apparently, yes. I took them out, (tried to restart Word but it crashed
every time I clicked on the Tools menu, then Finder quit, so restarted the
computer, not real sure what was going on there) and restarted Word, and
successfully entered a keyboard shortcut. This makes perfect sense with the
irregular appearance of the problem, since I generally only bother to
reinstall Endnote CWYW when I need it, as opposed to making it part of my
Office installation process. I probably did reinstall it when I remembered
to install the Value Pack in the example above.
Luckily this is relatively easy to work around, since I don't use either
CWYW or the ability to create a keyboard shortcut every day. It's also
another excellent reason to keep my keyboard shortcuts in a Global template
in the Startup folder instead of having to recreate them with every
reinstall, although there aren't that many.
But it's still rather annoying, and I am seriously chagrined that it took me
a year to catch on!
This is Endnote 5, by the way, the last Endnote version for OS 9 and below.
I'm quite positive this problem never appeared with Office 98 and Endnote
3.1.3, but if I remember correctly, it first appeared with a combination of
Office 2001 and Endnote 3.1.3. I believe it has happened both with manual
installation of CWYW and installing the entire Endnote program, not that I
see how that could make a difference. I think I'll complain to Endnote,
although of course they will do nothing because both Office 2001 and Endnote
5 are no longer being developed.
DM
Problem, Process, and Solution, just FYI for the archives....
Endnote caused a glitch with Keyboard Shortcuts that I don't feel I've seen
documented anywhere.
(long explanation)
I've installed Office 2001 four times (over a year, since I bought it), and
every single time my Tools | Customize | Keyboard menu has eventually
decided to go crazy. It won't let me enter keyboard shortcuts, so I exit
out. Then Tools | Customize won't register anything, won't let me click
Okay to exit, until I have switched to another program and back to Word.
Tools | Customize works fine so long as I avoid the Keyboard menu.
I've done a remove and reinstall every time since the first. The problem
doesn't always show up right away, and not always to the same degree. In
previous incarnations, I did try renaming Normal and the Word Settings File,
with no result.
Now, on the third install, I forgot to install the Value Pack, and the
problem appeared directly after I had installed some things from the Value
Pack without rebooting with extensions off. So I thought I had found the
cause, since I'm generally too lazy to reboot when I install stuff. Did a
remove and reinstalled 2001, stuff from Value Pack, Office Manager, and the
Combined Updater, all with extensions off. All behaved properly.
A few weeks later, the problem has returned! Luckily I have already entered
the most important keyboard shortcuts, but I can't create any more. Does
anyone have any idea what might cause this? Could my bargain academic
version be faulty? Might some other program be causing a conflict?
(pause)
So, in experimenting before I bothered other people with this, I decided to
see if I could add commands in my shiny new Global template, just in case
that made a difference. While in the Word Startup folder, I noticed the
Endnote Cite While You Write add-ins, which I had just installed recently.
Said, hmmm, maybe they are causing a problem.
Apparently, yes. I took them out, (tried to restart Word but it crashed
every time I clicked on the Tools menu, then Finder quit, so restarted the
computer, not real sure what was going on there) and restarted Word, and
successfully entered a keyboard shortcut. This makes perfect sense with the
irregular appearance of the problem, since I generally only bother to
reinstall Endnote CWYW when I need it, as opposed to making it part of my
Office installation process. I probably did reinstall it when I remembered
to install the Value Pack in the example above.
Luckily this is relatively easy to work around, since I don't use either
CWYW or the ability to create a keyboard shortcut every day. It's also
another excellent reason to keep my keyboard shortcuts in a Global template
in the Startup folder instead of having to recreate them with every
reinstall, although there aren't that many.
But it's still rather annoying, and I am seriously chagrined that it took me
a year to catch on!
This is Endnote 5, by the way, the last Endnote version for OS 9 and below.
I'm quite positive this problem never appeared with Office 98 and Endnote
3.1.3, but if I remember correctly, it first appeared with a combination of
Office 2001 and Endnote 3.1.3. I believe it has happened both with manual
installation of CWYW and installing the entire Endnote program, not that I
see how that could make a difference. I think I'll complain to Endnote,
although of course they will do nothing because both Office 2001 and Endnote
5 are no longer being developed.
DM
