keyboard shortcut to toggle windows stopped working

[KenObyWan]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

I have Microsoft Word 2004 for Mac. I frequently have multiple
documents/windows open at once. I use the Command+` feature to toggle through the open windows. That feature is now no longer working in Microsoft Word, though it still works for me in Excel. I know it's not a problem with the system more broadly, but something gone haywire in Word itself. Any suggestions about what got inexplicably turned off?

Perhaps related problems: As I've looked at help posts online, I'm not
finding "Customize" or "Macro" under my tools menu. But perhaps they are not located there in this version of Word?

 

[CyberTaz]

Hi Ken -

There are a couple of other possibilities, but the first thing to try is:
Make sure Office & OS X are fully updated [ 11.5 for Office, 10.4.11 for OS
X]. Quit any programs, run Disk Utility - Repair Disk Permissions & restart
your Mac. If the problem continues come back for more.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[KenObyWan]

Thanks so much, Bob! I updated to the latest Office 2004, and it fixed whatever was wrong. Much appreciated!

 

[CyberTaz]

Glad to hear it - thanks for letting us know

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Daiya Mitchell]

Version: 2004

Perhaps related problems: As I've looked at help posts online, I'm not
finding "Customize" or "Macro" under my tools menu. But perhaps they are not located there in this version of Word?

They should be there.

Make sure you didn't accidentally turn on "Word 5.1 Menus". Look under
View to see if there's a check next to that option. Uncheck if so.

There are brute force alternatives to Tools | Customize if the toolbars
are still screwy.

 

[KenObyWan]

Thanks for your reply. After I updated Office, the Tools menu now contains both Customize and Macro. Thank you!

 

[Daiya Mitchell]

Thanks for the confirmation--I realized after posting that maybe both
issues had been fixed.