Keychain Password

[CAROLE I. DADINO]

I couldn't leave well enough alone and updated my Entourage 2004 after only
one problem in 7 years of using Office.Mac.

Installation was successful and I got the message

"Microsoft Entourage has been updated. Do you want to allow the new version
to access the same keychain items (such as Passwords) as the previous
version?"

I clicked on,

"Don¹t change"

And when I attempt to check my email I get the following message,


"Please Enter your keychain password

Microsoft Entourage want to use keychain
³Microsoft-Intermediate-Certificates².

Password"

which I can't remember ever getting before.

I entered, what I remembered was, my password from 7 years ago and got a
message that it was wrong. I entered two only other possibilities and they
were wrong. What do I do now? I can retrieve my mail on my laptop, that
wasn't updated, using the same server.

Should I have clicked on the "Change" button?

Carole

P.S. Thank you Diane for your Attachment advice.

 

[William Smith]

I couldn't leave well enough alone and updated my Entourage 2004 after only
one problem in 7 years of using Office.Mac.

Installation was successful and I got the message

"Microsoft Entourage has been updated. Do you want to allow the new version
to access the same keychain items (such as Passwords) as the previous
version?"

I clicked on,

"Don¹t change"

And when I attempt to check my email I get the following message,


"Please Enter your keychain password

Microsoft Entourage want to use keychain
³Microsoft-Intermediate-Certificates².

Password"

which I can't remember ever getting before.

I entered, what I remembered was, my password from 7 years ago and got a
message that it was wrong. I entered two only other possibilities and they
were wrong. What do I do now? I can retrieve my mail on my laptop, that
wasn't updated, using the same server.

Should I have clicked on the "Change" button?

Hi Carole!

Yes, you should have clicked the "Change" button. ;-)

Try this. Restart your computer. If you have a login then that password
should be the same as your Keychain password. If you don't log in then
you are automatically being logged in and your Keychain is getting
unlocked. Try Entourage again and if you're prompted to allow Entourage
access to your Keychain then allow it.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Guest]

When I installed the 2008, it said it could not access my Safari keychain. It asked to set to default. I did not know what it meant, so I said no. I know my keychain password. So, what would it default to? Anyway, I tried to export and import data from by Mac Quickbooks and it wouldn't do it. Would this be part of the problem?

 

[Scott W Beckett]

I have the same problem: after installing Mac Office 2008, I keep getting the message that it could not access my Safari keychain. I've tried both the "reset" and the "don't reset" options with no improvement. I've opened my Keychain Access folder and the only Safari icon I see is the one for forms autofill. What to do?

 

[Julie R]

This has got to be a bug, but check out the Apple website for some advice. It involves deleting/renaming the keychain files in your Library. Head over to Apple for all the details.

 

[Electroscribe]

Have had other Mac users experience problems with Safari keychains that are unrelated to Office.

The keychains are located in
\\Hard Drive\Users\{You, the logged-in user}\Library\Keychains

In my own case (knowing where Internet passwords are written down on paper), simply deleted the entire Keychains folder. Then when I started up Entourage, I re-entered my e-mail provider's password and told Entourage to store the keychain when asked.

In the case of one other user, whose Mac kept trying to log into a service that he no longer subscribed to every time he started Safari, we surgically removed the kecychains relative to that service.

John Livingston, Office Applications SIG leader, dBug, Seattle's Macintosh User Group.