languages - chinese text shows up as boxes

B

bacosta82

i have a user who was sent a word document that is written in both
english and chinese. When opened, the english text shows up in the
document, but the chinese shows up as squares/boxes. When I open the
same word document on other PC's using the same version of word
(2003), I am able to see the chinese characters w/ no problem.

I've tried the following:
1. Word-->Tools-->Language-->Set Language....verified "Detect language
automatically" was set.
2. Enabled the Chinese (PRC) language in the Microsoft Office 2003
Language Settings.

Any hlep is much appreciated!
 

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