A
Adam Fong
Hello,
I have an end user running XP professional with office 2003 professional
installed.
She can run word, excel, pp just fine, but when she clicks on outlookit
launches windows installer and tries to reinstall outlook 2003.
It then tries to look for the OUTLS11.MSI file, which I can locate on the
network, but when I point it to that file it seems to fail.
In live chat they gave me this article
http://support.microsoft.com/kb/265194/en-us , but that did not help either
as all those registry keys were present.
I have tried uninstalling outlook, office, and then reinstalling, but that
did not work. Then I tried to repair the installation, but that did not work
either.
Any help or suggestions would be greatly appreciated.
thanks,
I have an end user running XP professional with office 2003 professional
installed.
She can run word, excel, pp just fine, but when she clicks on outlookit
launches windows installer and tries to reinstall outlook 2003.
It then tries to look for the OUTLS11.MSI file, which I can locate on the
network, but when I point it to that file it seems to fail.
In live chat they gave me this article
http://support.microsoft.com/kb/265194/en-us , but that did not help either
as all those registry keys were present.
I have tried uninstalling outlook, office, and then reinstalling, but that
did not work. Then I tried to repair the installation, but that did not work
either.
Any help or suggestions would be greatly appreciated.
thanks,