Leopard won't let word in office 2004 print

[intrepid.one07]

I have office 2004 and after leopard installed all options (e.g.
duplex printing) is disabled.

What gives?

 

[William Smith]

I have office 2004 and after leopard installed all options (e.g.
duplex printing) is disabled.

What gives?

This sounds like your printer may need to be set up again with the
correct PPD chosen. The PPD (sometimes mistakenly called a "driver") is
a description file and it describes the available options for your model
of printer.

Visit the support site of your printer and download and install the
"driver" software. Then set up your printer again.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Diane Ross]

This sounds like your printer may need to be set up again with the
correct PPD chosen. The PPD (sometimes mistakenly called a "driver") is
a description file and it describes the available options for your model
of printer.

Visit the support site of your printer and download and install the
"driver" software. Then set up your printer again.

In addition, check in System Preferences --> Print & Fax to be sure your
printer is selected. This is new in Leopard.

 

[JeffreyGL]

I have reinstalled printer driver multiple times with no improvement in the poor performance of my printer with MS products. It will also not print from Preview, Safari or Firefox WITH THE LISTED DRIVER.

 

[John McGhie]

Yes. Apple managed to break printing for a number of printer types with
their OS 10.5.

I am afraid you will simply have to wait for your printer manufacturer to
produce a Leopard-compatible driver for your printer.

Microsoft has no ability to solve this: Microsoft Office applications simply
hand their printing over to the same operating system printing subsystem as
the other applications do.

Sorry!

I have reinstalled printer driver multiple times with no improvement in the
poor performance of my printer with MS products. It will also not print from
Preview, Safari or Firefox WITH THE LISTED DRIVER.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[Barbara Walker]

I am able to print Excel for Mac documents but cannot print Word for Mac documents. This leads me to believe that my driver is OK but that there is something wrong with the settings in Word. Can anyone help?

 

[CyberTaz]

It's understandable to think so, but unfortunately your assumption isn't
valid The applications don't do the printing they just call for the
service to be rendered.

OS X offers several levels of Print Services & each program calls what it
needs to get the job handled properly based on its requirements. The printer
driver needs to be able to handle *any* of those requests. If one program
requires a different set of OS-hosted features that can't be satisfied by
the driver the attempt to print will fail.

Ask yourself these simple questions:

Did you have OS X 10.4.x before Leopard?
Did Word 2004 print OK then?
Is Office updated to at least 11.3.9 or 11.4.0?

If you answer "yes" to these questions you're basically saying that the
Operating System - which stands between Word & the printer - has been
*replaced* by a very different version & the data isn't getting from the
source to the destination the way it used to. Well, Word is still sending
the same type of info the same way, so - assuming the printer itself hasn't
gone bad - someone is dropping the ball along the way. The only other
players on the field are the OS & the printer driver.

Regards |:>)
Bob Jones
[MVP] Office:Mac