C
cjepp
I am a Microsoft Certified Professional. I’ve built and supported Microsoft
products for years. The more stable Microsoft products get, the better it is
for me and my business. However, every time I install a new Microsoft
Product - I disable the crash reports and disagree to the Customer Experience
Program.
Why? Not because I’m afraid of what might be included in that report - I
know what is in that report. I choose not to participate because it feels
like wasted effort. For 5-10 seconds, 5-10 times a day, the ‘customer
experience participant’ actually experiences a draining sense of ‘what the
hell good is this doing?’
Believe it or not, people don't want to remain anonymous. They want to feel
like they are making a contribution. The problem is not that the speaker is
too close to the mike, it’s that the two are not connected. There needs to
be a feedback loop.
Solution: Provide the option of NOT REMAINING ANONYMOUS. Where all data
checkpoints and crash reports are logged to ones .NET account, and viewable
online. This way, people can see that their input did not vanish into
cyber-abyss. It was in fact logged, read, tallied with reports from others,
and counted towards a solution.
Probability: A person suffering 10 crashes a day actually feels good at the
end of the day – when they log in and see that they contributed 50 crash
reports that week. And when their crash reports finally lead to a solution
or critical update - the ‘customer experience participant’ will feel more
like a ‘Microsoft Experience Partner’.
Casey Jeppesen
Endortech.com
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...90d399464065&dg=microsoft.public.office.setup
products for years. The more stable Microsoft products get, the better it is
for me and my business. However, every time I install a new Microsoft
Product - I disable the crash reports and disagree to the Customer Experience
Program.
Why? Not because I’m afraid of what might be included in that report - I
know what is in that report. I choose not to participate because it feels
like wasted effort. For 5-10 seconds, 5-10 times a day, the ‘customer
experience participant’ actually experiences a draining sense of ‘what the
hell good is this doing?’
Believe it or not, people don't want to remain anonymous. They want to feel
like they are making a contribution. The problem is not that the speaker is
too close to the mike, it’s that the two are not connected. There needs to
be a feedback loop.
Solution: Provide the option of NOT REMAINING ANONYMOUS. Where all data
checkpoints and crash reports are logged to ones .NET account, and viewable
online. This way, people can see that their input did not vanish into
cyber-abyss. It was in fact logged, read, tallied with reports from others,
and counted towards a solution.
Probability: A person suffering 10 crashes a day actually feels good at the
end of the day – when they log in and see that they contributed 50 crash
reports that week. And when their crash reports finally lead to a solution
or critical update - the ‘customer experience participant’ will feel more
like a ‘Microsoft Experience Partner’.
Casey Jeppesen
Endortech.com
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://www.microsoft.com/office/com...90d399464065&dg=microsoft.public.office.setup