Load error of Word form

[chartsmalm]

I have a client who is the only one in a group of insurance agents that has
had the following difficulty when loading an 5 page application form. The
application form is designed around bookmarks moving the user from question
to question. It includes the four macros in Article 211219 to cause the Enter
key to function as a Tab. The form has a Read-only property. The user is
instructed to immediately Save in the unique name for the applicant, which
leaves the macros in force but creates a .doc that is not Read-only.
Nine offices are successfully using the form. This one office has the
difficulty opening form described in the error message below. His Word
security level has been changed to Low for testing purposes, to see if that
would help. Initially we changed to Medium to no avail. I am at a loss for
a next step.

Word experienced an error trying to open the file.
Try these suggestions.
· Check the file permissions for the document or drive.
· Make sure there is sufficient free memory and disk space.
· Open the file with the Text Recovery converter.

He does not experience anything like this in opening other documents, of
much greater size. So, memory/disk space are not the source of the problem.

I do not believe that Text Recovery is an applicable effort.

 

[Anne Troy]

Interesting. What version of Word is being used on all these PCs? Does this
individual have all relevant updates?
****************************
Hope it helps!
Anne Troy
www.OfficeArticles.com
****************************

 

[Terry Farrell]

It actually sounds as the document may be corrupt. How was the file
delivered to the office?

 

[chartsmalm]

Interesting. What version of Word is being used on all these PCs? Does this
individual have all relevant updates?
****************************
Hope it helps!
Anne Troy
www.OfficeArticles.com
****************************



I do not know his version. I am waiting for a reply to that question from him. I also asked for Windows version. I used XPro with Word 2000 to develop the form. I do not know the other users version info, as they have had no reason to communicate with me. All are working well. When I get the version info from Mr, Non-working I'll post the info

 

[chartsmalm]

It actually sounds as the document may be corrupt. How was the file
delivered to the office?

I thought of that possibility so resent it. It was delivered as an
attachment to e-mail. His daughter is attempting to assist him. I sent her
a copy at her home computer. she was able to use it with no problem. Is
there a chance that the e-mail program that he is using could corrupt the
program? I cannot imagine that as a possibility - but in this wonderful
world of screwiness, who knows.?

 

[Terry Farrell]

Yes, email as an attachment certainly has been known to corrupt an attached
document - it is usually the ISP using out-dated gear or an over-zealous
Antivirus utility. This is usually resolved if the document is zipped before
sending.

Terry