Local Address book grayed out

[Michael Sainz]

Hey all,
Have a quick question regarding a SBS 2003 client and one of their
employees is not able to access a certain feature. Here is the issue. When
this employee creates a new email message and clicks the "To:" button to get
a list of contacts, he can see the global address list just fine, but at the
top right there is a pulldown menu named "Show names from the:". In this,
the option for the local address book is grayed out. Where would this option
be set and why would everyone else's outlook be set correctly except his (29
client site)? Any help is MUCH appreciated!

Michael

 

[Diane Poremsky [MVP]]

It's likely the second part...

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

 

[Michael Sainz]

Diane,
I appreciate the reply and glad to inform you that it worked! Thanks
again!

Michael

It's likely the second part...

If you have Contacts in the Contacts folder but they are not accessible
when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or address book. Is the Outlook Address Book present? If it isn't listed,
add it and close and restart Outlook. If it is listed, then remove it and
close then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

Hey all,
Have a quick question regarding a SBS 2003 client and one of their
employees is not able to access a certain feature. Here is the issue.
When this employee creates a new email message and clicks the "To:"
button to get a list of contacts, he can see the global address list just
fine, but at the top right there is a pulldown menu named "Show names
from the:". In this, the option for the local address book is grayed out.
Where would this option be set and why would everyone else's outlook be
set correctly except his (29 client site)? Any help is MUCH appreciated!

Michael