lock up followed by open in safemode only

[flowers]

Every time I attempt to open a word file it starts blinking and locks up the
computer whilst being scanned by nortons.
ctrl+alt+del no response
restart : flashes a board "closing dllhost.exe" does not close asks close
now click yes and nothing happens.
Then try shut down, no response.
Finally have to hit the restart button.
when I restart word it wants to open in safe mode.

Search reveals 4 files three are legitimate and one DLLHOST.EXE-1EB8AF26.pf
located in c\WINDOWS|Prefetch has no info and appears unsigned on properties
and opens with unknown application.
furthermore it appears to be somehow linked to the access files
Is this the culprit????
and where did it come from as I keep verry tight security on the beast.

 

[Bob Buckland ?:-\)]

Hi Flowers,

There is a DLLhost.exe that is a part of Windows. You may want to try disabling the Office Addin in Norton (files are still scanned
without it) and deleting all temp files found with a search on
~$*.*;*.tmp
before restarting Word.

Check that Norton, Windows and your version of Office are current (latest updates) and check to see if any addins you're using in
Word may be at issue as well.

==============Every time I attempt to open a word file it starts blinking and locks up the
computer whilst being scanned by nortons.
ctrl+alt+del no response
restart : flashes a board "closing dllhost.exe" does not close asks close
now click yes and nothing happens.
Then try shut down, no response.
Finally have to hit the restart button.
when I restart word it wants to open in safe mode.

Search reveals 4 files three are legitimate and one DLLHOST.EXE-1EB8AF26.pf
located in c\WINDOWS|Prefetch has no info and appears unsigned on properties
and opens with unknown application.
furthermore it appears to be somehow linked to the access files
Is this the culprit????
and where did it come from as I keep verry tight security on the beast. <<
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[flowers]

Thanks for that.
will have to think about that and will try as a last resort as the norton
settings have not been causing conflict prior to the date that dll appeard to
have been installed.

I still have the problem of that DLLHOST.EXE-1EB8AF26. and I suspect it is
the culprit as it is unsigned and of unknown origin, opens with unknown
application, and is unsigned.

It appears to come into effect when connected to the web because if I open
the file after rebooting and have not connected to the web there is no
problem. the nortons scan zipz through in a couple of seconds.