Lockup when inserting pictures

[Scott]

I am having an issue where any microsoft office program locks up when i try
to inert a picture from file. I was trying to insert a jpeg logo into a
Publisher newsletter and the whole program locks up either, before I can
browse to the correct folder or upon clicking the jpeg. I am getting the
same action in word, excel and powerpoint.

Thanks for any insight you can provide.

Scott

 

[Mary Sauer]

Every image? Read the third FAQ here
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

 

[Scott]

Not every image. When I do 'Insert -> Pictures -> From File...' it defaults
to the 'My Pictures' folder. I can insert any of these pictures. However,
if I browse to find another picture saved elsewhere, the program locks up,
will not load my picture, will not close and gives me the 'program is not
responding' message. I get the same thing in every other office program
(word, excel and powerpoint).

The files I can load from 'My Pictures' are JPEG's as is the file I would
like to load from the other location. The program isn't locking up so much
when I try to load the picture as it is when I simply browse for the picture.
I haven't loaded any software lately and am not sure what is causing the
issue. I have restarted warm and cold and still get the same issue. Really
perplexing!

Scott

 

[Mary Sauer]

Did you try to find an updated graphics driver from the manufacturer's web site?
Did you slide the acceleration down? Did you read the the third FAQ?
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

Have you done a disk clean-up lately. Right-click your hard drive icon,
properties, disk cleanup. Keep the Office setup files.

 

[Scott]

The manufacturer doesn't list my video card on their site. It's an ATI
Radeon Express 200 series, the closest they have listed is the 300 series. I
e-mailed them but no word yet on an updated driver. Changing the
acceleration does not help. I performed a disk clean-up and kept the office
set-up files also, no change.

I'll let you know what I hear on the video driver.

 

[Mary Sauer]

Looks as though your graphics driver is part of the motherboard chip set.
http://www.amd.com/us-en/Processors/ProductInformation/0,,30_118_14603_14616^14663,00.html
http://ati.amd.com/products/radeonxpress200intel/index.html

 

[Scott]

It took way too much time only to discover I have the latest driver. Haven't
hear anything from ATI. Thanks for going above and beyond, Mary! What shoud
I try next?

Scott

 

[Mary Sauer]

I gave you the URL of AMD processors, Intel also has this chip.
http://ati.amd.com/products/radeonxpress200intel/index.html

I don't know what else to tell you. Lower the resolution of your picture? Could
be this particular image is corrupt.

You can send it to me and I will try to insert it into a Publisher document.

mary-sauer at columbus.rr.com

 

[Scott]

The url was very helpful, thank you again for going above and beyond. What
took so long is I had to download and install software to update the driver,
which didn't need to be updated. Anyway, the picture doesn't seem to be the
problem as I can open it with Paint and Windows Picture and Fax Viewer.

I am sending the file to your mvps account. Thanks!