Hi Dawn,
Please always give us your OS and Office version numbers when posting so you
get the best advice. I'm going to assume that you're in OS X/Office X and
that you're fully updated.
Try some general troubleshooting procedures:
1) For OS 10.2.x or 10.3:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".
For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<
http://docs.info.apple.com/article.html?artnum=106900>
2) 1) Quit Word and navigate to your Normal template which should be in
/Applications/Microsoft Office X/Templates/. Rename Normal to something else
(like OldNormal), then relaunch Word. If this fixes the problem but you
have customizations, etc, in OldNormal that you want to maintain, you can
use Organizer to transfer those from OldNormal to the newly-created Normal
template. Then you can trash the old renamed file. To learn how to use
Organizer, see here (use IE not Safari to view this site):
<
http://word.mvps.org/FAQs/WordMac/MacWordNormalTemplate.htm>
If this doesn't fix the problem, quit Word again, trash the new Normal and
rename OldNormal back to Normal.
2) To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Word Settings (10), and Microsoft Office
Settings (10) files. When you restart Word, these files will be recreated.
If all is well, you can trash the old files. You will have to reset some
Preferences and AutoCorrect settings.
If this doesn't help, you can trash the new files and rename the old ones
back.
If your problem persists, please post back for more suggestions.
--
Beth Rosengard
Mac MVP
Mac Word FAQ: <
http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <
http://www.entourage.mvps.org/toc.html>
