B
Bill M
Hi all,
Whenever I open an Office 2002/2003 document, I get the
error message below. I tried the following and all failed:
- Uninstalled Office 2002
- Uninstall Norton Antivirus Corperate edition 7
- Deleted the Office folder in program Files
- Restarted the PC
- Then reinstalled antivirus and Office 2003
- Updated both.
The PC is clean of viruses and spyware and had nothing
modified in it when this error started appearing.
Thank you.
**The error message**
You may be encoutering this message because an anti-virus
program is not allowing the file to open. This can be
caused by one of two conditions. Either the anti-virus
program needs to be updated (due to a compability problem
with this application) or there is a virus in the file but
the anti-virus program cannot properly remove or process
the virus it has found.
In either case, the file you are attempting to open should
be treated as infected until you have updated your anti-
virus software to the latest updates available from the
vendor. All major anti-virus software manufacturers have
created updates to address known compatibility problems
with Office applications. They also usually provide a
virus signature file that is available for download from
the Internet and must be updated regularly to properly
scan for all known forms of viruses.
If you are experiencing this problem on a computer where a
new version of anti-virus software was recently installed
from a CD-ROM, it is advised to connect to the Internet
and download the latest updates available from the vendor.
If you are experiencing this problem on a computer where
the latest version of the software is installed, all
signature files are up to date, and the file will not open
(but other files do) then it is very likely the file is
infected with a virus and the anti-virus program cannot
remove the infection.
There is also the possibility the file is corrupt
(damaged) and cannot be properly handled by either the
anti-virus software or the affected Office application. In
this case, it may be necessary to attempt recovery of the
file using the related recovery utilities that may be
available with the application (not all applications have
file recovery or repair capabilities).
For more information about this issue, see the Microsoft
Knowledge Base article 835404.
Whenever I open an Office 2002/2003 document, I get the
error message below. I tried the following and all failed:
- Uninstalled Office 2002
- Uninstall Norton Antivirus Corperate edition 7
- Deleted the Office folder in program Files
- Restarted the PC
- Then reinstalled antivirus and Office 2003
- Updated both.
The PC is clean of viruses and spyware and had nothing
modified in it when this error started appearing.
Thank you.
**The error message**
You may be encoutering this message because an anti-virus
program is not allowing the file to open. This can be
caused by one of two conditions. Either the anti-virus
program needs to be updated (due to a compability problem
with this application) or there is a virus in the file but
the anti-virus program cannot properly remove or process
the virus it has found.
In either case, the file you are attempting to open should
be treated as infected until you have updated your anti-
virus software to the latest updates available from the
vendor. All major anti-virus software manufacturers have
created updates to address known compatibility problems
with Office applications. They also usually provide a
virus signature file that is available for download from
the Internet and must be updated regularly to properly
scan for all known forms of viruses.
If you are experiencing this problem on a computer where a
new version of anti-virus software was recently installed
from a CD-ROM, it is advised to connect to the Internet
and download the latest updates available from the vendor.
If you are experiencing this problem on a computer where
the latest version of the software is installed, all
signature files are up to date, and the file will not open
(but other files do) then it is very likely the file is
infected with a virus and the anti-virus program cannot
remove the infection.
There is also the possibility the file is corrupt
(damaged) and cannot be properly handled by either the
anti-virus software or the affected Office application. In
this case, it may be necessary to attempt recovery of the
file using the related recovery utilities that may be
available with the application (not all applications have
file recovery or repair capabilities).
For more information about this issue, see the Microsoft
Knowledge Base article 835404.