"look up outlook contact" only works with the original Contacts fo

[Joel Leonhardt]

Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders (eg:
Friends, Family, etc). I did this by selecting the original Contacts folder,
right-clicking, and selecting "New Folder". I then moved many contacts into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email address,
and select "look up outlook contact", I can only lookup contacts in my
original Contacts folder. Anyone have any idea how I can make this search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to the
original Contacts folder. I also tried moving these folders to the root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special folder",
since I am not allowed to move/delete/rename that folder. Does this mean
that the "look up outlook contact" function can only ever work for this one
folder?

Or if I cannot search multiple contact folders, do people have other ideas
for grouping contacts? I already use "Categories", but I ended up with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

Did you enable these folders as email address book in their properties?
(Hint: Outlook Address Book Tab).

 

[Joel Leonhardt]

Yes, all my contacts folders have "Show this folder as an email address book"
enabled. Also, I've just found a simlar thread where "Lordcatalien" and "mv"
both describe a similar situation, and you (Russ Valentine) suggested
removing and re-adding the Outlook Address Book service. Here's what I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an empty PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders have "Show
this folder as an email address book" checked. Also, verified that both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..." line, and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected "Lookup
Outlook Contact". This successfully showed the contact information from the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected "Lookup
Outlook Contact". This nstead gave "Could not find a contact with this email
address", not showing the contact information from the Contacts2 folder.

Other ideas, anyone? I'd really love to have these searches working better.

Joel

PS: Sorry for the delay in this post..

Did you enable these folders as email address book in their properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]

Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders (eg:
Friends, Family, etc). I did this by selecting the original Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email
address,
and select "look up outlook contact", I can only lookup contacts in my
original Contacts folder. Anyone have any idea how I can make this search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to the
original Contacts folder. I also tried moving these folders to the root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special folder",
since I am not allowed to move/delete/rename that folder. Does this mean
that the "look up outlook contact" function can only ever work for this
one
folder?

Or if I cannot search multiple contact folders, do people have other ideas
for grouping contacts? I already use "Categories", but I ended up with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

Why would you ever do all that? You have several steps in there that are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and configure
it as your default, then reset the Outlook Address Book. Never do what you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]

Yes, all my contacts folders have "Show this folder as an email address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien" and
"mv"
both describe a similar situation, and you (Russ Valentine) suggested
removing and re-adding the Outlook Address Book service. Here's what I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an empty PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders have
"Show
this folder as an email address book" checked. Also, verified that both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..." line, and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with this
email
address", not showing the contact information from the Contacts2 folder.

Other ideas, anyone? I'd really love to have these searches working
better.

Joel

PS: Sorry for the delay in this post..

Did you enable these folders as email address book in their properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]

Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email
address,
and select "look up outlook contact", I can only lookup contacts in my
original Contacts folder. Anyone have any idea how I can make this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to
the
original Contacts folder. I also tried moving these folders to the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does this
mean
that the "look up outlook contact" function can only ever work for this
one
folder?

Or if I cannot search multiple contact folders, do people have other
ideas
for grouping contacts? I already use "Categories", but I ended up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Joel Leonhardt]

Russ, Thanks for the suggestions; I tried this and more (see below), and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does not get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add -> "ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this test) ->
Continue without email support? -> Yes -> "Creating Outlook data file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's not too
much trouble, would you mind checking the following on your computer? I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email address; the
address should be one you know to already exist in one of the additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel

Why would you ever do all that? You have several steps in there that are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and configure
it as your default, then reset the Outlook Address Book. Never do what you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]

Yes, all my contacts folders have "Show this folder as an email address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien" and
"mv"
both describe a similar situation, and you (Russ Valentine) suggested
removing and re-adding the Outlook Address Book service. Here's what I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an empty PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders have
"Show
this folder as an email address book" checked. Also, verified that both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..." line, and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with this
email
address", not showing the contact information from the Contacts2 folder.

Other ideas, anyone? I'd really love to have these searches working
better.

Joel

PS: Sorry for the delay in this post..

Did you enable these folders as email address book in their properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email
address,
and select "look up outlook contact", I can only lookup contacts in my
original Contacts folder. Anyone have any idea how I can make this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to
the
original Contacts folder. I also tried moving these folders to the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does this
mean
that the "look up outlook contact" function can only ever work for this
one
folder?

Or if I cannot search multiple contact folders, do people have other
ideas
for grouping contacts? I already use "Categories", but I ended up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

Everything works fine here. I have no idea why you are renaming a PST file.
Never do that.
--
Russ Valentine
[MVP-Outlook]

Russ, Thanks for the suggestions; I tried this and more (see below), and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does not get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's not too
much trouble, would you mind checking the following on your computer? I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email address; the
address should be one you know to already exist in one of the additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel

Why would you ever do all that? You have several steps in there that are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]

Yes, all my contacts folders have "Show this folder as an email address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine) suggested
removing and re-adding the Outlook Address Book service. Here's what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders have
"Show
this folder as an email address book" checked. Also, verified that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..." line,
and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email
address,
and select "look up outlook contact", I can only lookup contacts in
my
original Contacts folder. Anyone have any idea how I can make this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to
the
original Contacts folder. I also tried moving these folders to the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does
this
mean
that the "look up outlook contact" function can only ever work for
this
one
folder?

Or if I cannot search multiple contact folders, do people have other
ideas
for grouping contacts? I already use "Categories", but I ended up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Joel Leonhardt]

OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

Everything works fine here. I have no idea why you are renaming a PST file.
Never do that.
--
Russ Valentine
[MVP-Outlook]

Russ, Thanks for the suggestions; I tried this and more (see below), and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does not get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's not too
much trouble, would you mind checking the following on your computer? I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email address; the
address should be one you know to already exist in one of the additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel

Why would you ever do all that? You have several steps in there that are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
Yes, all my contacts folders have "Show this folder as an email address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine) suggested
removing and re-adding the Outlook Address Book service. Here's what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders have
"Show
this folder as an email address book" checked. Also, verified that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..." line,
and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
Anyone have ideas on the following?

To better manage my contacts, I created several contact sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an email
address,
and select "look up outlook contact", I can only lookup contacts in
my
original Contacts folder. Anyone have any idea how I can make this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical to
the
original Contacts folder. I also tried moving these folders to the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does
this
mean
that the "look up outlook contact" function can only ever work for
this
one
folder?

Or if I cannot search multiple contact folders, do people have other
ideas
for grouping contacts? I already use "Categories", but I ended up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

I still think your problem is that you corrupt the connection between the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file correctly.
--
Russ Valentine
[MVP-Outlook]

OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

Everything works fine here. I have no idea why you are renaming a PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]

Russ, Thanks for the suggestions; I tried this and more (see below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's not
too
much trouble, would you mind checking the following on your computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
Yes, all my contacts folders have "Show this folder as an email
address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service. Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders
have
"Show
this folder as an email address book" checked. Also, verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..."
line,
and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with
this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an
email
address,
and select "look up outlook contact", I can only lookup contacts
in
my
original Contacts folder. Anyone have any idea how I can make
this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical
to
the
original Contacts folder. I also tried moving these folders to
the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does
this
mean
that the "look up outlook contact" function can only ever work
for
this
one
folder?

Or if I cannot search multiple contact folders, do people have
other
ideas
for grouping contacts? I already use "Categories", but I ended
up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Joel Leonhardt]

Thanks Russ,

As suggested, I tried a new profile without renaming my PST file; no luck.

Would you explain step by step how you do a search that can find a contact
in an additional/secondary contacts folder? Perhaps I am doing my searches
incorrectly or differently. I'd like to copy your search steps exactly and
see if this helps.

Thx, Joel

I still think your problem is that you corrupt the connection between the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file correctly.
--
Russ Valentine
[MVP-Outlook]

OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

Everything works fine here. I have no idea why you are renaming a PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's not
too
much trouble, would you mind checking the following on your computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
Yes, all my contacts folders have "Show this folder as an email
address
book"
enabled. Also, I've just found a simlar thread where "Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service. Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a second
contacts folder"Contacts2", and ensure that both contacts folders
have
"Show
this folder as an email address book" checked. Also, verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..."
line,
and
click on the "Check Names" icon so the addresses will be underlined

8) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This successfully showed the contact information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact with
this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an
email
address,
and select "look up outlook contact", I can only lookup contacts
in
my
original Contacts folder. Anyone have any idea how I can make
this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are identical
to
the
original Contacts folder. I also tried moving these folders to
the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a "special
folder",
since I am not allowed to move/delete/rename that folder. Does
this
mean
that the "look up outlook contact" function can only ever work
for
this
one
folder?

Or if I cannot search multiple contact folders, do people have
other
ideas
for grouping contacts? I already use "Categories", but I ended
up
with
about 50 Categories and wanted an additional layer of grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

There are no steps to list. Outlook's Search engine will search every
Contact Folder that has been included in the Outlook Address Book Service.
You'll need to explain step by step how you configured your Outlook Address
Book to include the Contact Folders that you think are not being searched.
Also state whether you are using QuickFind, Find, or Advanced Find. The
latter two allow you to target the folder you want to search.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ,

As suggested, I tried a new profile without renaming my PST file; no luck.

Would you explain step by step how you do a search that can find a contact
in an additional/secondary contacts folder? Perhaps I am doing my
searches
incorrectly or differently. I'd like to copy your search steps exactly
and
see if this helps.

Thx, Joel

I still think your problem is that you corrupt the connection between the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file
correctly.
--
Russ Valentine
[MVP-Outlook]

OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

:

Everything works fine here. I have no idea why you are renaming a PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does
not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst
is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this
test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's
not
too
much trouble, would you mind checking the following on your
computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email
address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there
that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do
what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
Yes, all my contacts folders have "Show this folder as an email
address
book"
enabled. Also, I've just found a simlar thread where
"Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service.
Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a
second
contacts folder"Contacts2", and ensure that both contacts folders
have
"Show
this folder as an email address book" checked. Also, verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..."
line,
and
click on the "Check Names" icon so the addresses will be
underlined

8) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This successfully showed the contact
information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact
with
this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
message
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an
email
address,
and select "look up outlook contact", I can only lookup
contacts
in
my
original Contacts folder. Anyone have any idea how I can make
this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are
identical
to
the
original Contacts folder. I also tried moving these folders
to
the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a
"special
folder",
since I am not allowed to move/delete/rename that folder.
Does
this
mean
that the "look up outlook contact" function can only ever work
for
this
one
folder?

Or if I cannot search multiple contact folders, do people have
other
ideas
for grouping contacts? I already use "Categories", but I
ended
up
with
about 50 Categories and wanted an additional layer of
grouping.

Thanks in advance for any help.

Joel

 

[Joel Leonhardt]

Hi Russ,

Thanks for the response. Here are the steps how I configured Outlook
Address Book to include the additional contacts folders: (1) Create a second
contacts folder "Contacts2", (2) verify that this folder has "Show this
folder as an email address book" checked, (3) verify that this folder shows
up in Address Book -> Tooks -> Options.

All of QuickFind, Find, and Advanced Find work perfectly (after setting the
target to the desired folders) . These 3 searches correctly find all
relevant contacts in any contacts folder. The find function that does not
work for me is: (1) open a received email from my Inbox, (2) right-click on
the FROM email address, (3) in the pop-up menu select "Look up Outlook
Contact".

I undertstand that QuickFind, Find, and Advanced Find all work for you; what
I am wondering is if "Look up Outlook Contact" in that pop-up menu works for
you. If so, can you tell me step-by-step how you use this, so that I can see
if it is different from how I use it?

Thanks,
Joel

There are no steps to list. Outlook's Search engine will search every
Contact Folder that has been included in the Outlook Address Book Service.
You'll need to explain step by step how you configured your Outlook Address
Book to include the Contact Folders that you think are not being searched.
Also state whether you are using QuickFind, Find, or Advanced Find. The
latter two allow you to target the folder you want to search.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ,

As suggested, I tried a new profile without renaming my PST file; no luck.

Would you explain step by step how you do a search that can find a contact
in an additional/secondary contacts folder? Perhaps I am doing my
searches
incorrectly or differently. I'd like to copy your search steps exactly
and
see if this helps.

Thx, Joel

I still think your problem is that you corrupt the connection between the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file
correctly.
--
Russ Valentine
[MVP-Outlook]
OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

:

Everything works fine here. I have no idea why you are renaming a PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it does
not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since Outlook.pst
is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this
test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if it's
not
too
much trouble, would you mind checking the following on your
computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email
address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there
that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never do
what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
Yes, all my contacts folders have "Show this folder as an email
address
book"
enabled. Also, I've just found a simlar thread where
"Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service.
Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a
second
contacts folder"Contacts2", and ensure that both contacts folders
have
"Show
this folder as an email address book" checked. Also, verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected] in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the "To..."
line,
and
click on the "Check Names" icon so the addresses will be
underlined

8) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This successfully showed the contact
information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact
with
this
email
address", not showing the contact information from the Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
message
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in an
email
address,
and select "look up outlook contact", I can only lookup
contacts
in
my
original Contacts folder. Anyone have any idea how I can make
this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are
identical
to
the
original Contacts folder. I also tried moving these folders
to
the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a
"special
folder",
since I am not allowed to move/delete/rename that folder.
Does
this
mean
that the "look up outlook contact" function can only ever work
for
this
one
folder?

Or if I cannot search multiple contact folders, do people have
other
ideas
for grouping contacts? I already use "Categories", but I
ended
up
with
about 50 Categories and wanted an additional layer of
grouping.

Thanks in advance for any help.

Joel

 

[Russ Valentine [MVP-Outlook]]

No. In my experience when using a PST file, Lookup Contact will only search
the default Contact Folder. Check Names will search each folder sequentially
until it finds a match.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Thanks for the response. Here are the steps how I configured Outlook
Address Book to include the additional contacts folders: (1) Create a
second
contacts folder "Contacts2", (2) verify that this folder has "Show this
folder as an email address book" checked, (3) verify that this folder
shows
up in Address Book -> Tooks -> Options.

All of QuickFind, Find, and Advanced Find work perfectly (after setting
the
target to the desired folders) . These 3 searches correctly find all
relevant contacts in any contacts folder. The find function that does
not
work for me is: (1) open a received email from my Inbox, (2) right-click
on
the FROM email address, (3) in the pop-up menu select "Look up Outlook
Contact".

I undertstand that QuickFind, Find, and Advanced Find all work for you;
what
I am wondering is if "Look up Outlook Contact" in that pop-up menu works
for
you. If so, can you tell me step-by-step how you use this, so that I can
see
if it is different from how I use it?

Thanks,
Joel

There are no steps to list. Outlook's Search engine will search every
Contact Folder that has been included in the Outlook Address Book
Service.
You'll need to explain step by step how you configured your Outlook
Address
Book to include the Contact Folders that you think are not being
searched.
Also state whether you are using QuickFind, Find, or Advanced Find. The
latter two allow you to target the folder you want to search.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ,

As suggested, I tried a new profile without renaming my PST file; no
luck.

Would you explain step by step how you do a search that can find a
contact
in an additional/secondary contacts folder? Perhaps I am doing my
searches
incorrectly or differently. I'd like to copy your search steps
exactly
and
see if this helps.

Thx, Joel

:

I still think your problem is that you corrupt the connection between
the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file
correctly.
--
Russ Valentine
[MVP-Outlook]
OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

:

Everything works fine here. I have no idea why you are renaming a
PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see
below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it
does
not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since
Outlook.pst
is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this
test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this
test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if
it's
not
too
much trouble, would you mind checking the following on your
computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email
address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email
address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there
that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never
do
what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
message
Yes, all my contacts folders have "Show this folder as an
email
address
book"
enabled. Also, I've just found a simlar thread where
"Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service.
Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with
an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a
second
contacts folder"Contacts2", and ensure that both contacts
folders
have
"Show
this folder as an email address book" checked. Also,
verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected]
in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the
"To..."
line,
and
click on the "Check Names" icon so the addresses will be
underlined

8) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This successfully showed the contact
information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact
with
this
email
address", not showing the contact information from the
Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
message
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the
original
Contacts
folder,
right-clicking, and selecting "New Folder". I then moved
many
contacts
into
these sub-folders.

But when I right-click on an email address (FROM/TO/CC) in
an
email
address,
and select "look up outlook contact", I can only lookup
contacts
in
my
original Contacts folder. Anyone have any idea how I can
make
this
search
work on all contacts folders?

As far as I can see (via Properties), these folders are
identical
to
the
original Contacts folder. I also tried moving these
folders
to
the
root
folder of this PST file, but no change.

I know outlook tracks the original Contacts folder as a
"special
folder",
since I am not allowed to move/delete/rename that folder.
Does
this
mean
that the "look up outlook contact" function can only ever
work
for
this
one
folder?

Or if I cannot search multiple contact folders, do people
have
other
ideas
for grouping contacts? I already use "Categories", but I
ended
up
with
about 50 Categories and wanted an additional layer of
grouping.

Thanks in advance for any help.

Joel

 

[Joel Leonhardt]

Ah, so this is likely not due to corruption or misconfig, just a limited
feature design. Too bad.

Thanks Russ for your time.

Joel

PS: Sorry for the delayed response.

No. In my experience when using a PST file, Lookup Contact will only search
the default Contact Folder. Check Names will search each folder sequentially
until it finds a match.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Thanks for the response. Here are the steps how I configured Outlook
Address Book to include the additional contacts folders: (1) Create a
second
contacts folder "Contacts2", (2) verify that this folder has "Show this
folder as an email address book" checked, (3) verify that this folder
shows
up in Address Book -> Tooks -> Options.

All of QuickFind, Find, and Advanced Find work perfectly (after setting
the
target to the desired folders) . These 3 searches correctly find all
relevant contacts in any contacts folder. The find function that does
not
work for me is: (1) open a received email from my Inbox, (2) right-click
on
the FROM email address, (3) in the pop-up menu select "Look up Outlook
Contact".

I undertstand that QuickFind, Find, and Advanced Find all work for you;
what
I am wondering is if "Look up Outlook Contact" in that pop-up menu works
for
you. If so, can you tell me step-by-step how you use this, so that I can
see
if it is different from how I use it?

Thanks,
Joel

There are no steps to list. Outlook's Search engine will search every
Contact Folder that has been included in the Outlook Address Book
Service.
You'll need to explain step by step how you configured your Outlook
Address
Book to include the Contact Folders that you think are not being
searched.
Also state whether you are using QuickFind, Find, or Advanced Find. The
latter two allow you to target the folder you want to search.
--
Russ Valentine
[MVP-Outlook]
Thanks Russ,

As suggested, I tried a new profile without renaming my PST file; no
luck.

Would you explain step by step how you do a search that can find a
contact
in an additional/secondary contacts folder? Perhaps I am doing my
searches
incorrectly or differently. I'd like to copy your search steps
exactly
and
see if this helps.

Thx, Joel

:

I still think your problem is that you corrupt the connection between
the
Outlook Address Book Service and its data files when you rename a PST.
Just create a new profile from scratch and migrate your data file
correctly.
--
Russ Valentine
[MVP-Outlook]
OK, thanks for the suggestions, Russ.

If I find a fix, I will post it here.

:

Everything works fine here. I have no idea why you are renaming a
PST
file.
Never do that.
--
Russ Valentine
[MVP-Outlook]
Russ, Thanks for the suggestions; I tried this and more (see
below),
and
still no fix. Any other suggestions would be welcome.



First I tried a new email profile as you suggested:

11) Quit Outlook. Rename outlook.pst from old profile, so it
does
not
get
picked up by new profile.

12) Start -> Control Panel -> Mail -> Show Profiles -> Add ->
"ContactsTest"
-> OK.

13) Add new directory or address book -> Cancel (since
Outlook.pst
is
automatically added when creating a new profile).

14) Configure email account? -> No (since not needed for this
test)

15-19) Same as steps 5 to 9 in my message below.



Then I tried a new Windows User Account:

21) From Administrator account, Start- > Control Panel -> User
Accounts ->
Create Account -> "ContactsTester" -> Limited -> Create Account

22) Login to ContactsTester account.

23) Start Menu -> Outlook.

24) Configure email account? -> No (since not needed for this
test) ->
Continue without email support? -> Yes -> "Creating Outlook data
file....".

25-29) Same as steps 5 to 9 in my message below.



So, no luck with these steps. Other suggestions? Also, if
it's
not
too
much trouble, would you mind checking the following on your
computer?
I
understand you already use several contacts folders. If you:

A) create a "New Mail Message",

B) in the text box next to the "To..." button, type an email
address;
the
address should be one you know to already exist in one of the
additional
contact folders (ie: a contact folder not named "Contacts"),

C) click on "Check Names" so Outlook underlines the email
address,

D) right-click on this email address and select "Look up Outlook
Contact",

E) then does Outlook successfully find the matching contact?

Thanks,
Joel


:

Why would you ever do all that? You have several steps in there
that
are
guaranteed to corrupt an Outlook profile.
Just create a new profile, open the PST file you want to use and
configure
it as your default, then reset the Outlook Address Book. Never
do
what
you
did in steps 2 and 3.
--
Russ Valentine
[MVP-Outlook]
message
Yes, all my contacts folders have "Show this folder as an
email
address
book"
enabled. Also, I've just found a simlar thread where
"Lordcatalien"
and
"mv"
both describe a similar situation, and you (Russ Valentine)
suggested
removing and re-adding the Outlook Address Book service.
Here's
what
I
did, to ensure that I was starting with a "clean slate":

1) Delete the Outlook Address Book service, and exit Outlook

2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files.

3) Restart Outlook, and when prompted, tell it to start with
an
empty
PST
file.

4) Enable Outlook Address Book service, quit Outlook, restart
Outlook.

5) Find the automatically-created "Contacts" folder, create a
second
contacts folder"Contacts2", and ensure that both contacts
folders
have
"Show
this folder as an email address book" checked. Also,
verified
that
both
folders do show up in Address Book -> Tooks -> Options.

6) Create one contact in each folder ([email protected]
in
Contacts,
and (e-mail address removed) in Contacts2)

7) Create a new email, type in these 2 addresses in the
"To..."
line,
and
click on the "Check Names" icon so the addresses will be
underlined

8) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This successfully showed the contact
information
from
the
Contacts folder.

9) Right-click on (e-mail address removed) in the email, and
selected
"Lookup
Outlook Contact". This nstead gave "Could not find a contact
with
this
email
address", not showing the contact information from the
Contacts2
folder.

Other ideas, anyone? I'd really love to have these searches
working
better.

Joel

PS: Sorry for the delay in this post..



:

Did you enable these folders as email address book in their
properties?
(Hint: Outlook Address Book Tab).
--
Russ Valentine
[MVP-Outlook]
message
Anyone have ideas on the following?

To better manage my contacts, I created several contact
sub-folders
(eg:
Friends, Family, etc). I did this by selecting the
original
Contacts
folder,