Looking for advice on what type of template to use??

[MTB1973]

Hello,

I am trying to illustrate the effect on a sales rep's productivity, as a
result of being called on to solve problems that should be solved by customer
service.

Ex. A customer calls cust. srvc regarding billing issue. Customer service
senses agitation in customers voice and immediately transfers call to sales
rep who is out of the office. Sales Rep gets yelled at for not being able to
provide solution from the road. Customer is angry and sales rep is stressed
leading to customer dissatisfaction and sales rep stress.

I hope this makes sense?

Thanks

 

[prakash]

Ue the casue and effect diagram template also called the fish bone diagram.
Visio 2007 > File > New > Business > Cause and Effect diagram

Rgds, Prakash