Loss of all saved mail on my computer

[Ingomar]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Today I woke up to find an email from the Microsoft Mac Team welcoming me to Entourage--and all my saved mail folders wiped off my computer. I've been using Entourage for years! And now all my contacts are gone--and the new account I set up when I was notified by Microsoft that changes would be made to the Hotmail service!

Is there any way to recover all my contacts and my saved messages?

HELP!!!

 

[Ed Kimball]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Today I woke up to find an email from the Microsoft Mac Team welcoming me to
Entourage--and all my saved mail folders wiped off my computer. I've been
using Entourage for years! And now all my contacts are gone--and the new
account I set up when I was notified by Microsoft that changes would be made
to the Hotmail service!

Is there any way to recover all my contacts and my saved messages?

HELP!!!

This should answer your question:
http://www.entourage.mvps.org/database/index.html#db2

 

[Diane Ross]

Today I woke up to find an email from the Microsoft Mac Team welcoming me to
Entourage--and all my saved mail folders wiped off my computer. I've been
using Entourage for years! And now all my contacts are gone--and the new
account I set up when I was notified by Microsoft that changes would be made
to the Hotmail service!

I replied in your other post.

 

[Ingomar]

Hello, Ed,

Thank you for your advice--unfortunately, the Main Identity is the new one and there are no other identity databases--and there are no "lost+found" files. So, I'm still without the files/folders I had stored on the computer.

Thanks for your suggestion, though,

Ingomar

 

[Ingomar]

Hello, Diane,

I'm sorry--but I'm new to the workings of Mactopia--and I'm not clear about the location of the other post you refer to. Could you direct me to it?

Many thanks,

Ingomar

 

[Diane Ross]

I'm sorry--but I'm new to the workings of Mactopia--and I'm not clear about
the location of the other post you refer to. Could you direct me to it?

You posted the question twice. I replied under Everything Gone!

1) Loss of all saved mail on my computer
2) Everything Gone!

Frankly, I avoid the web interface like the plague.

Another possible culprit is your anti-virus application. Some versions
identify a virus within the database and puts your database into quarantine.
You will need to read the directions on how to release.

Check any AV products you are running and, if necessary, exclude the
Microsoft User Data folder from their scans.

If you use a newsreader rather than the Mactopia interface to this newsgroup
you can download old messages and search for answers. If you are not
familiar with a newsreader, Entourage's basic newsreader already has the
Microsoft News server included. All you do is subscribe to the newsgroups
you want. See this article for help subscribing using the Entourage
newsreader:

<http://tinyurl.com/beds97>

Hope this helps!

 

[Ingomar]

Hello, Diane and Ed,

Thank you for your help. Unfortunately, although my contacts turned up safe and sound in the Hotmail online address book, all my saved messages on my computer have been wiped out--I would guess by Entourage itself when the previous one was replaced by the later one.

Again, thanks for your efforts.

Ingomar