"Lost" address book

[David Lyon]

I recently upgraded to Vista and Outlook 2007. I did not lose any data in
the process, but I have been unable to link my Outlook email address book
with my contacts.

I have reviewed the fixes I was able to find in previous posts. I closed
Outlook, went to Control Panel-Mail-Email Accounts. I tried first to add my
email account automatically. However, it returned an error message
indicating it could not find the server settings (encrypted). It gave me the
option to try unencrypted settings, which I tried, no luck.

I was able to add the address back in by entering the settings manually.
However, when I go to the address books tab in the Mail Setup window, and
click on change, there is no address book shown. I get the message telling
me to make a change in the contacts properties folder. However, when I go
there, the option to show the Contacts as an email address book is still
greyed out.

Any suggestions?

Thanks.

 

[Gordon]

I was able to add the address back in by entering the settings manually.
However, when I go to the address books tab in the Mail Setup window, and
click on change, there is no address book shown. I get the message
telling
me to make a change in the contacts properties folder. However, when I go
there, the option to show the Contacts as an email address book is still
greyed out.

You'll need to make a new Mail profile as you can't add the Outlook Address
Book service due to
a bug.

 

[Russ Valentine [MVP-Outlook]]

Try making a clearer post. What "fixes" did you try and why? There are none
that would have you try to add your email account to your profile again.
What settings did you "enter manually" for your address book? There are no
such settings that would help.
Provide the precise steps you used to migrate your data to the new
installation.
Provide the precise steps you used to configure the address book service.
Then someone might be able to figure out what your problem is. Here are some
guidelines on how to make posts in a newsgroup that will permit others to
provide assistance:
http://support.microsoft.com/?id=555375

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[David Lyon]

Thanks for the comments.

I eventually managed to get it to work.

I closed Outlook, deleted my original profile, and then created a new one.
This time, when I went to "Properties" for the Contacts folder, I was able to
select my Outlook contacts (it was no longer greyed out). I had to fiddle
around a bit, because for some reason I get two "Contacts" selections when I
go to the address book, but I have now told it to select the correct one
first, and it seems to work properly now.

So, I thank all of you for your input. It seems that the appropriate action
was to delete my original profile, then create another one, and then the
checkbox was available under the Address Book tab on the Properties for my
Outlook contacts.

Thanks again,





--
David Lyon

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I recently upgraded to Vista and Outlook 2007. I did not lose any data in
the process, but I have been unable to link my Outlook email address book
with my contacts.

I have reviewed the fixes I was able to find in previous posts. I closed
Outlook, went to Control Panel-Mail-Email Accounts. I tried first to add
my
email account automatically. However, it returned an error message
indicating it could not find the server settings (encrypted). It gave me
the
option to try unencrypted settings, which I tried, no luck.

I was able to add the address back in by entering the settings manually.
However, when I go to the address books tab in the Mail Setup window, and
click on change, there is no address book shown. I get the message
telling
me to make a change in the contacts properties folder. However, when I go
there, the option to show the Contacts as an email address book is still
greyed out.

Any suggestions?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

You can remove the extra, invalid reference to a Contacts Folder in the
address book view in Tools > Options...
--
Russ Valentine
[MVP-Outlook]

Thanks for the comments.

I eventually managed to get it to work.

I closed Outlook, deleted my original profile, and then created a new one.
This time, when I went to "Properties" for the Contacts folder, I was able
to
select my Outlook contacts (it was no longer greyed out). I had to fiddle
around a bit, because for some reason I get two "Contacts" selections when
I
go to the address book, but I have now told it to select the correct one
first, and it seems to work properly now.

So, I thank all of you for your input. It seems that the appropriate
action
was to delete my original profile, then create another one, and then the
checkbox was available under the Address Book tab on the Properties for my
Outlook contacts.

Thanks again,





--
David Lyon

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or
address book. Is the Outlook Address Book present? If it isn't listed,
add
it and close and restart Outlook. If it is listed, then remove it and
close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to
make a new profile as you can't add the Outlook Address Book service due
to
a bug.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I recently upgraded to Vista and Outlook 2007. I did not lose any data
in
the process, but I have been unable to link my Outlook email address
book
with my contacts.

I have reviewed the fixes I was able to find in previous posts. I
closed
Outlook, went to Control Panel-Mail-Email Accounts. I tried first to
add
my
email account automatically. However, it returned an error message
indicating it could not find the server settings (encrypted). It gave
me
the
option to try unencrypted settings, which I tried, no luck.

I was able to add the address back in by entering the settings
manually.
However, when I go to the address books tab in the Mail Setup window,
and
click on change, there is no address book shown. I get the message
telling
me to make a change in the contacts properties folder. However, when I
go
there, the option to show the Contacts as an email address book is
still
greyed out.

Any suggestions?

Thanks.