Lost all emails and calendar

[pucca]

Version: 2004 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop When I came into the office this morning Entourage wouldn't open. All of my account settings were gone as were all of the emails I had received and read as was all of my calendar entries. I use Time Machine to backup and was wondering if the missing items might be found anywhere.

 

[Diane Ross]

When I came into the office this morning Entourage wouldn't open. All of my
account settings were gone as were all of the emails I had received and read
as was all of my calendar entries. I use Time Machine to backup and was
wondering if the missing items might be found anywhere.

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes). You can also search on "Office 2008 Identities" (replace 2008 with
either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Using Time Machine to backup Entourage basics:

It's advised by the developers not to let Time Machine backup your Entourage
database. If the database is copied while being used, the backup could be
corrupt. You can set the Time Machine to exclude the Microsoft User Data
folder and create an iCal event to copy it over at night while not in use so
you get one backup daily in Time Machine.

<http://blog.entourage.mvps.org/2008/01/alternative_method_to_use_entourage_
and_time_machine.html>

Entourage and Time Machine-like backup (creates chronological backup of
Identity can be used by both Tiger and Leopard)

<http://blog.entourage.mvps.org/2008/01/entourage_and_time_machine.html>

--
Diane
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Corentin Cras-Méneur]

When I came into the office this morning Entourage wouldn't open. All
of my account settings were gone as were all of the emails I had
received and read as was all of my calendar entries. I use Time Machine
to backup and was wondering if the missing items might be found
anywhere.

That's typical of what happens when people move the Microsoft User
Data folder or its subfolders.
If you did so, simply put it back where it was,

Corentin